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Comcast And Charter Pledge To Improve Customer Service In Senate Hearings

Cable and internet service provider companies Comcast and Charter appeared in front of the Senate to explain exactly how they are addressing their poor customer service performance. Executives from the companies cited new programs aimed at eliminating some of the most-cited issues, such as overcharging, uninformed agents, confusing pricing and overly-aggressive retention agents.

by James Geddes

Culture
Think You Can Trick Blizzard's Customer Support Team? Think Again
by Jelani James
Tech
Twitter Rolls Out New Customer Service Tools For Businesses
by Katherine Derla
Tech
Steam Has Horrible Customer Service, And This Is What Valve Is Doing About It
by Aaron Mamiit
Culture
Why Are Scientists Creating An Angry AI?
by Robin Burks
Business Tech
This Is How Comcast Plans To Improve Its Horrible Customer Service: Add 5500 New Jobs
by Judy Mottl
Business Tech
Comcast Triples Social Media Service Team To Avoid PR Nightmares
by Menchie Mendoza
Business Tech
Genius Bar At Apple Stores To Get Makeover: Say Hello To Angela Ahrendts' Brainchild 'Concierge'
by Judy Mottl
Tech
Don't Be Surprised If Comcast Replaces Your Account Name With 'Whore', 'Dummy', 'Asshole' Or More
by Nicole Arce
Tech
Samsung Topples Apple in Smartphone Customer Satisfaction Survey in U.S.
by Nicole Arce
Tech
Anonymous Apple Store employee reveals secrets and tips on getting the best service
by James Geddes
Robotics
Say hello to OSHbots, Lowe's friendly, customer service robots [Video]
by Menchie Mendoza
Business Tech
Lowes deploying robotic customer service to help shoppers
by Christian de Looper

Customer Service

Comcast And Charter Pledge To Improve Customer Service In Senate Hearings

Think You Can Trick Blizzard's Customer Support Team? Think Again

Twitter Rolls Out New Customer Service Tools For Businesses

Steam Has Horrible Customer Service, And This Is What Valve Is Doing About It

Why Are Scientists Creating An Angry AI?

This Is How Comcast Plans To Improve Its Horrible Customer Service: Add 5500 New Jobs

Comcast Triples Social Media Service Team To Avoid PR Nightmares

Genius Bar At Apple Stores To Get Makeover: Say Hello To Angela Ahrendts' Brainchild 'Concierge'

Don't Be Surprised If Comcast Replaces Your Account Name With 'Whore', 'Dummy', 'Asshole' Or More

Samsung Topples Apple in Smartphone Customer Satisfaction Survey in U.S.

Anonymous Apple Store employee reveals secrets and tips on getting the best service

Say hello to OSHbots, Lowe's friendly, customer service robots [Video]

Lowes deploying robotic customer service to help shoppers

Apple Hopes $100 Million Investment Proposal Could Convince Indonesia to Stop iPhone 16 Ban

'GTA v' Is Available to Download for Free if You're a PS Plus Subscriber, Back Again After Pullout

PayPal Down: Users Complain They Can't Log In, No Means to Access Money but Outage Now Fixed

Apple Pay Under Fire, CFPB Puts Mobile Wallet Giant on Watchlist

Tesla Supercharger V4 Upgrade Coming Next Year, Offering 500kW for EVs, 1.2MW for Semi