Valve Urges Buyers Not to Purchase Steam Deck From 'Unofficial' Retailer

The demand for Steam Deck is skyrocketing this year as more players look for this Valve handheld, while the company gave away a lot of consoles during the Game Awards 2022.

At that time, Valve handed the newest gaming machine to the lucky winners every minute. Still, not many players have received the console, so they are looking for retailers currently selling it.

However, Valve discovered that more "unofficial" websites and shops are selling their consoles. To date, there are only two ways to obtain Steam Deck officially.

Steam Deck Warning to All Buyers

As PCMag reports on Thursday, Jan. 12, you can only purchase the Steam Deck console in two official methods.

For shoppers living in North America and Europe, you can buy the handheld console directly from Steam. Click this link for more information.

The second way to get this console, especially if you're living in Hong Kong, Korea, Japan, and Taiwan, you can check Komodo. This is the only retail partner of Valve at the moment.

Since this is pretty alarming for the part of the company, Valve stated everyone attempts to buy a Steam Deck from websites that are deemed to be unofficial.

Valve says that buyers should be extra careful when transacting with third-party sellers, given that it does not authorize the official selling of the consoles on them.

Regarding this problem, some people complain that they encounter issues on their Steam Deck bought from sellers they met on social media. But since it's unauthorized, Valve has no responsibility for the damages and defects of the purchased console.

Is it Time For Valve to Expand its Service?

Since the ways to get a Steam Deck right now are limited, many people request that Valve expand its service so many buyers can obtain the console.

According to one person on Twitter, Valve should ship its first-ever console to more countries, including Australia and other parts of Asia and America.

Another commenter writes that Valve is creating its own problem because it has not yet started selling Steam Deck even after more than a year.

Based on the tweets, most people wanted the company to launch its respective markets in either of the following countries: Mexico, New Zealand, Australia, and Brazil.

"You give Mexicans no other options but to buy it on Amazon Mx, from someone who is importing them. Start selling them yourselves, we are waiting and you are losing money," another person commented.

If Valve wants to encourage its patrons to buy Steam Deck, there's a need to listen to their sentiments. This way, they can fill the void for the existing issue.