After a launch riddled with bugs and other issues, Ubisoft is apologizing for Assassin's Creed: Unity and trying to make things right with fans.
The game was released after much anticipation, however ironically it was released with a number of bugs that brought about complaints and jokes.
"I want to sincerely apologize on behalf of Ubisoft and the entire Assassin's Creed team. These problems took away from your enjoyment of the game, and kept many of you from experiencing the game at its fullest potential," said Yanniss Mallat, CEO of Ubisoft Montreal. "We've been working hard to fix the problems players are reporting, and the patches we have released so far have resolved many of them."
The company has released a number of patches to fix the issues reported in the game which, according to the company, should work fine now. However, Ubisoft wanted to do something extra to thank gamers for their support and patience, and will give owners a Season Pass to downloadable content (DLC).
"To show our appreciation for your continued support, we're making the upcoming Assassin's Creed Unity Dead Kings DLC free for everyone," continued Mallat. "For Season Pass holders, we will also offer the choice of one additional game from a selection of Ubisoft titles for free."
In addition, the company is also offering Season Pass holders a choice of a selection of Ubisoft games, including The Crew, Far Cry 4, Watch Dog, Assassin's Creed Black Flag, Rayman Legends, and Just Dance 2015.
While the launch of Unity is certainly disappointing, Ubisoft should be given some credit for doing its best to resolve the issue, and for going above and beyond to thank customers for their patience.
Despite the fact Unity was riddled with bugs, Ubisoft has said its upcoming racing game The Crew will be successful, and will not have bugs and glitches like Unity.
While The Crew is being developed by a completely different team, with Ivory Towers heading up the project as opposed to Ubisoft Montreal, who made Unity, the launch of Unity has made many customers wary of future Ubisoft games.
According to Serkan Hasan, the lead designer for The Crew, suspicions for the new game will be proven wrong and his team "have what it takes to make [this] a successful launch."
Hasan added the game will run at both 1080p and at a consistent 30fps, which is something Unity struggled with. The framerate of Unity often went below 30fps, sometimes even going below 20fps.
"The launch of any online game these days has potential issues," said Hasan. "But I hope that players will be encouraged by our open approach. If you had any doubts that we could pull this off, I hope that the betas proved our credentials and the game's stability."