There's a saying that no good deed goes unpunished. Samsung must be feeling that way after receiving early feedback on the Samsung Galaxy S6 Edge handsets sent out by wireless carrier T-Mobile.
Apparently the latest generation of Samsung's high-end smartphone is arriving with a few issues: lots of scratches on the gorilla glass display and what some users are calling dead pixels.
Samsung and T-Mobile probably thought all they'd be hearing at this point would be ooohs and ahhhs as the handsets reached eager customers well before the announced delivery date of April 10.
But tales of disappointment are overshadowing the pleasant surprise. Several buyers said they returned the first Galaxy only to find they had to also return the second one sent as a replacement.
"MANY people on reddit and XDA are reporting scratched screens and dead pixels on their Edge's," wrote user DrexelDragon93 in a reddit post. "Personally, I have had two Edges delivered to me, both with scratched up screens as seen here: https://i.imgur.com/u6dJsre.jpg."
There's a growing thread of conversation regarding the new smartphone's issues.
According to one Galaxy S6 owner, the damage on the smartphones doesn't give any hints as to what is causing the scratches.
"There is no distinct pattern. They go in every which direction," wrote user angelofmusic on the XDA developers forum. "I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way."
"I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge," the user continued. "At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!"
T-Mobile took pre-orders for the Galaxy S6 and Galaxy S6 Edge on March 27. As the complaints are tied to earlier-than-expected devices, no one seems sure what the issue may be — whether it's to do with manufacturing, packing or shipping.
It will be interesting to see what happens on April 10 when Samsung delivers the full shipment of new smartphones across 20 countries.
