Apple is offering a free repair program for MacBook Pro users of certain older models who are affected by distorted graphics, unforeseen system boots and video issues.
On Thursday, Feb. 19, Apple launched its MacBook Pro Repair Extension Program for Video Issues that will offer free out-of-warranty repair for faulty Retina MacBook Pro and MacBook Pro models that were sold between February 2011 to December 2013.
"Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013. Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge," stated Apple support.
In October 2014, Apple was faced with a class action lawsuit pertaining to video issues with its 2011 models of the MacBook Pro. To redeem itself, the company will be offering affected users of specific MacBook free repair from Friday, Feb. 20, to users in U.S. and Canada. Consumers in other countries will be able to avail the repair program, which encompasses both Retina and non-Retina MacBooks, from AppleCare a week later from Friday, Feb. 27.
The affected models that qualify for the free-of-charge repair program from AppleCare are as follows:
- 15-inch MacBook Pro (Early 2011)
- 15-inch MacBook Pro (Late 2011)
- 17-inch MacBook Pro (Early 2011)
- 17-inch MacBook Pro (Late 2011)
- 15-inch Retina MacBook Pro (Mid-2012)
- 15-inch Retina MacBook Pro (Early 2013)
To be eligible for the free repair program, the MacBook Pro must restart "unexpectedly," have "distorted or scrambled video on the computer screen" and/or "no video on the computer screen (or external display) even though the computer is on."
In case you're wondering if your MacBook Pro model is eligible for the repair program, then use Apple's Check Your Coverage tool to find out the same. Alternatively, you can take the MacBook Pro to an authorized Apple service provider or the Apple Store. Users can also mail in the affected product to Apple.
The repair program is valid until Feb. 26, 2016 or three years from the date of purchase, depending on whichever offers longer coverage for the user.
Those who have already paid to get their device repaired to fix the issues, Apple is offering a reimbursement and asks that you contact the company.
