Artificial intelligence (AI) has transformed today's workplaces, but new studies indicate that although ChatGPT is still the most popular AI tool globally, trends in adoption are changing. US workers, for example, embraced the AI chatbot despite the risks associated with it.
China's AI platform, DeepSeek, created much hype with its emergence, but recent studies show that its steam is running out, leaving ChatGPT at the top.
India Tops Global ChatGPT Adoption
AI chatbots have become a part of the working tools nowadays. They make the job faster for the employees.
A recent study by DeskTime, surveyed 2,385 workers in 97 businesses on AI adoption from January 2023 to December 2024. The results reveal ChatGPT's supremacy in office operations, with 75.9% of offices worldwide incorporating the tool into daily routines.
India has been the most eager adopter of ChatGPT, with a staggering 92% of workplaces using the AI tool actively, as per surveyed workplaces. The high rate of adoption is indicative of the nation's drive toward digitalization and AI-based productivity.
In contrast, global trends indicate mixed growth rates in adopting AI, with certain regions adopting it at a slower rate owing to company policies and data security concerns.
US ChatGPT Adoption Trails Behind Global Average
Though the usage of ChatGPT remains on the increase in the US adoption rates trail behind the world average, according to TechRadar. In 2023, 68% of American businesses utilized ChatGPT, and in 2024 that figure rose to 72%. But though growth is being seen, the pace of new workplace adoption is slowing.
Notably, personal employee use has increased, from 17% in 2023 to 28.3% in 2024. This implies that although businesses are not quick to adopt AI on a massive scale, employees are becoming more inclined to use ChatGPT to help them with everyday activities.
Despite its pervasive existence, the proportion of American offices utilizing AI tools such as ChatGPT and other platforms—fell marginally from 76% in 2023 to 75% in 2024.
AI Adoption Varies During the Year
The DeskTime research also revealed significant variability in ChatGPT adoption during 2024. In January, AI adoption fell to 63%, only to rise to 81% in October. Such changes indicate that seasonal patterns of work, changing business tactics, or anxiety regarding AI automation affect adoption.
Additionally, companies with strict AI policies—Apple, Amazon, and Bank of America have restricted or banned the use of ChatGPT, which can lead to slower adoption in some sectors.
AI Adoption Meets Corporate Resistance
Though ChatGPT is still the leading workplace AI, companies without previous experience with the tool are hesitant to adopt it.
"Although ChatGPT adoption varies across offices, it's still in use across nearly 75% of U.S. workplaces. The slow growth in ChatGPT use could be attributed to the adoption of other generative AI tools, as well as company policies that prohibit or restrict its use," Desktime CEO Artis Rozentals explained.
Rozentals says that this is because companies are wary of security and confidentiality issues, especially in companies that deal with sensitive information.
ChatGPT's dominance is secure for the time being—but whether it will continue to lead the AI pack is anyone's guess.
Outside the corporate talks, ChatGPT has been a helpful tool for students. Last month, Tech Times reported that the California State University distributed ChatGPT access to half a million students thanks to ChatGPT Edu integration.
