Microsoft is not letting Delta badmouth its company after the significant outage it suffered last month because of CrowdStrike's faults which led to Windows being inaccessible, in the Big Tech's latest defense released today. It wasrevealed by Microsoft that it offered help to Delta immediately after the CrowdStrike outage took place, but all of its efforts were denied by the airlines.
It is important to note that this was the same statement that CrowdStrike revealed earlier this week as it disputed the lawsuit Delta filed against them.
Microsoft Defends Itself from Delta, Saying it Offered Technical Help
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The Big Tech company from Redmond released a letter earlier today (via the South China Morning Post) which isdefending itself from the massive claims by Delta Airlines over the past weeks. Microsoft's statements were in contrast to Delta's narrative, with the tech company saying that it offered help to Delta to help restore their systems, but was rejectedby the airlines.
Additionally, it was revealed that Microsoft CEO Satya Nadella sent a personal email to Delta CEO Ed Bastian, but it was ignored.
It was noted by Mark Cheffo from Dechert LLP that despite Microsoft not being the root cause of this outage, the tech company still offered Delta its help.
CrowdStrike Outage: Delta is Seeking Compensatory Damages
Over the past weeks, Delta and Bastian revealed to the world that is seeking compensation worth $500 million from CrowdStrike because of the damages it suffered from the outage. It is known that CrowdStrike already responded to these claims by Delta, but the same situation occurred over at Microsoft, with Big Tech saying the same thing against the airlines which was said to be at fault for its recovery efforts.
The Entire CrowdStrike Issue and Fiasco
CrowdStrike's faulty update resulted in one of the most significant outages in history, one that took place only this July 19, as it led to the crashing of the Windows OS developed by its partner, Microsoft. This simple buggy update has led to Windows failing to boot and perform as necessary, taking down massive operations, infrastructures, companies, and more that rely on the computer system.
Because of this, many corporations and global operations suffered from Microsoft and CrowdStrike, mainly because of the latter, because of its problematic software. Microsoft then pinned the blame on the European Union because of its 2009 agreement with the organization regarding an anticompetition probe, and this allowed CrowdStrike among other security providers to get kernel-level access.
Among the affected companies amidst this previous outage was Delta, but it was the most notorious one for its response to the issue which led to thousands of flights canceled after several days it is down. With Delta's lawsuit and blame against the root of the problem, Microsoft is now speaking up against the airlines for their shortcomings on this, one thatled to worsening the problem instead of mitigating it.
