Yahoo Mail, a popular email service used by millions worldwide, has experienced a sudden outage recently, leaving users frustrated and unable to access their accounts.
The issues began yesterday afternoon and have persisted into today, with thousands of users affected by crashes and login problems.
Yahoo Mail Plagued With Technical Glitches
The outage, reportedly caused by an unknown bug, primarily affected the Yahoo Mail app, causing it to crash for many users.
According to reports, 77% of those who experienced issues cited problems with the app itself, 13% encountered login difficulties, and 10% faced challenges with server connection.
Related Article: Yahoo Mail Shuts Down in CHINA | Are Global Operations Affected?
Yahoo Assures That There Will Be a Solution For Outage
While Yahoo assures customers that access to their accounts will gradually be restored throughout the day, many users have expressed frustration with the prolonged outage, Daily Mail reports.
Despite a decrease in reports on Down Detector from a peak of 8,000, the disruption continues to impact a significant portion of Yahoo Mail's estimated 225 million monthly users.
User Concerns and Potential Solutions
Disgruntled users have taken to social media platforms like Twitter to voice their concerns and seek assistance from Yahoo Customer Care. Some have reported being unable to access their emails for an extended period, prompting questions about when the issue will be resolved.
In response to the outage, Yahoo Customer Care recommends uninstalling and reinstalling the Yahoo Mail app as the quickest solution. However, users are cautioned against doing so unless they have their login credentials memorized or their recovery channels updated, as reinstalling the app may require users to log back in.
Yahoo Mail users must ensure they have their account details readily available before attempting to reinstall the app to avoid permanently being locked out of their accounts. Several users have reported experiencing this issue, highlighting the importance of taking precautions when troubleshooting technical issues.
How to Fix Yahoo Mail Crashing For Android and iOS
For Android users who find Yahoo Mail's problem annoying, here's what you can do to solve the issue, according to Express.
- First, long press the Yahoo Mail icon.
- Open the app settings by tapping the info icon, which you can find on the top right corner of the screen.
- Scroll down to the usage section, then access it.
- Start clearing cache and data.
- Relaunch the app.
For those who have iOS devices, here's the approach you need to do.
- Close any tabs on the app.
- From your iPhone or iPad, open the Settings app.
- Browse over Yahoo, then open it.
- Scroll down until you see "Reset All Accounts." It should be the toggle button at the bottom.
- Open the app once again. You might need to re-enter your login details.
Of course, there's no guarantee that this will work for everyone, but there's no harm in trying at the end of the day.
