After a massive deliberation of Verizon's issue in court, the company decided to settle the complaints against them, with affected customers getting as much as $100 each. This will come from the $100 million fee that Verizon needs to pay to the court and selected eligible customers, closing the book on this massive case against the alleged unfair practices of the telco giant.
Users who believe that they are part of the eligible customers getting the payout may do so in the different ways listed below.
Verizon Settles $100M Lawsuit, Customers Get $100 Each
Mike Coppola/Getty Images for Verizon
The Verizon Administrative Charges Settlement announced that customers who were affected by the issue throughout the years are now eligible to receive as much as $100 from the company. It follows the settlement agreement between the complainants and the telco giant after a significant discovery of the extra charges that customers pay the company without their knowledge.
It was referred to in the class action lawsuit that postpaid individuals under Verizon were given a monthly "Administrative Charge and/or Administrative and Telco Recovery Charge."
Verizon did not disclose what this extra fee is for, and the company still denies that there is such a thing from the customers' billing.
Affected customers were already identified by Verizon and were sent emails to notify them about their eligibility to get their money back from the company. However, it has not yet identified all, and users who believe that Verizon owes them may file a claim before April 15, 2024, via the company's website.
Eligible customers include those who have been part of its postpaid program from 2016 through 2023.
Verizon's Work in Telco
For many years, Verizon worked to get its name among the top communications and service providers in the country, offering significant deals and packages for customers with different needs. It is known that Verizon offers one of the top 5G services available in the United States, and the company recently expanded its C-Band access for rural areas for as many as 40 million customers.
Different telecommunications giants have been combating the rise of spam messages and robocalls throughout the years, with Verizon also looking to stem this issue via the solutions it developed. From adding blocks to these types of texts and emails, down to detecting different kinds of spam in various languages, the company has worked to better its service for users.
However, there have been various complaints against Verizon's work for a long time now, and this includes the unfair charges that they impose on customers, especially with the said extra charges. Now, it is offering the affected ones as much as a $100 payout each, from its $100 million settlement agreement with the complainants, closing the case effectively.
