T-Mobile appears to be forcing customers who are currently subscribed to the older unlimited plans to migrate to the new plans.
In short, these users are expected to be affected by a monthly price hike of $10. However, there's a way to opt out of this change.
Change in T-Mobile Unlimited Plans
As reported by CNET on Tuesday, Oct. 10, T-Mobile will begin sending notices to its subscribers who are currently on older plans such as One, Simple Choice, Magenta, and Magenta 55 Plus, starting Oct. 17.
These notices will inform customers that, beginning with their November billing cycles, their existing plans will undergo modifications, accompanied by a monthly price increase.
The mobile telecommunications company has confirmed that there will be a $10 increase per line as part of the recent change. However, customers who opt for AutoPay can enjoy savings of $5 per line for up to eight lines on a single account.
Read also: T-Mobile Unveils Go5G Next: New Plan Lets You Upgrade Your Phone Yearly, But There's a Catch
AutoPay Requirement and Security Considerations
It's worth noting that T-Mobile has recently revised its automatic payment rules, necessitating the linkage of a bank account or debit card for payment, as opposed to credit cards.
At the same time, the change has raised security concerns, given T-Mobile's history of data breaches. Subscribers may be cautious about sharing their banking information under these circumstances.
While it has not disclosed the exact number of impacted users, the company assures subscribers that they have the option to reverse the plan change. To do so, customers need to contact T-Mobile's Customer Care support line.
The duration of the reversal window has not been specified. Additionally, it remains unclear whether customers who revert to their previous plans can stay on those older plans indefinitely or if another forced transition awaits them in the future.
Simple Choice Plan Leak on Reddit
As spotted by 9to5Mac, a Reddit leak about Simple Choice plans surfaced recently. Based on the information, users on Simple Choice plans will be moved to either Magenta or Essentials Select, while those on Magenta or One plan will transition to Go5G.
Similarly, Magenta 55 Plus users will be migrated to Go5G 55 Plus. Business users on Simple Choice Business will be switched to the carrier's Business Unlimited Advanced.
These alterations to legacy plans arrived over three years after T-Mobile's merger with Sprint. Regulatory approval for the merger hinged on promises not to raise rates on plans for three years.
T-Mobile has since introduced a "Price Lock" commitment, ensuring rate stability for plans. However, this guarantee predominantly applies to newer plans introduced within the last two years.
Option for Subscribers on Older Plans
T-Mobile's "Price Lock" page specifies that subscribers on "eligible plans" from before April 28, 2022, have the option to leave without incurring the final month's recurring service charge if T-Mobile raises prices.
To take advantage of this offer, customers must provide notice within 60 days.
After announcing its plans to lay off 5,000 employees in the US, T-Mobile recently said that 1,000 customer support roles will be added in a New York site, per SDXCentral.
