Zoom has recently invested an undisclosed sum in Anthropic, an emerging artificial intelligence (AI) startup, Reuters tells us in a report.
The move aims to augment Zoom's video-conferencing platform and expand its offerings with AI capabilities as it strives to maintain its competitive edge against Microsoft Teams.
The same report details that Anthropic's AI technology will be integrated into Zoom's platform, starting with Zoom Contact Center, a call center service.
What We Know About Anthropic's AI Offerings
Anthropic's groundbreaking AI model, named Claude, is known to compete with OpenAI, a similar model backed by Microsoft, in tasks such as responding to prompts with human-like text output.
We learned in a previous report that Claude is designed to complete books of over 50,000 words in less than a minute and has reportedly surpassed its token limit of 9,000 to 100,000 tokens.
Zoom's Previous AI-Related Partnerships
In March, Zoom announced its partnership with OpenAI to integrate AI-driven features such as conversation summaries and message drafts into its Zoom IQ assistant.
As announced by the California-based startup, Anthropic's approach to developing AI systems is distinctive, as it prioritizes the creation of systems that are less likely to produce biased or harmful content.
Anthropic's focus on creating ethical and unbiased AI systems could be a critical factor in Zoom's decision to invest in the startup.
By integrating Anthropic's technology into its platform, Zoom could enhance its AI capabilities and offer users more reliable, secure, and efficient services. With the integration of Anthropic's AI technology, Zoom users can expect more advanced features and a more personalized user experience.
Anthropic's 'Less Harmful' AI
Former executives of OpenAI, Dario and Daniela Amodei, have founded Anthropic, a company dedicated to developing AI systems that are less likely to produce offensive or harmful content.
This is achieved by training Claude with massive amounts of text data and imbuing it with principles to enable it to explain its objections based on those principles.
Anthropic has dubbed their approach "Constitutional AI" and harmlessness training, which they believe will prevent users from bypassing limits through "prompt engineering" and stop Claude from generating harmful content. The company claims that users can rely on Claude to represent companies and their needs.
Zoom's recent investment in Anthropic signifies the video-conferencing giant's commitment to improving its AI capabilities and providing customers with the best experience possible.
With the aftermath of the pandemic forcing some companies to work remotely, video-conferencing platforms remain vital tools for businesses to communicate and collaborate.
By investing in Anthropic and integrating AI-driven features into its platform, Zoom is poised to stay ahead of its competition and provide customers with a cutting-edge video-conferencing experience.
What do you think of Zoom's latest investment? Let us know in the comments!
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