More pressure continues on Bethesda and Arkane Studios as Redfall's negative reception from players and critics strengthens. Redfall suffers from various technical issues and lackluster features, leaving many fans feeling let down.
Confusion surrounding Redfall and Fallout 76 Response from Bethesda Customer Support
According to the story by Game Rant, on top of this disappointment, Bethesda Customer Support may have confused Redfall with Fallout 76 while responding to a Steam user's review.
The Bethesda Customer Support team has caused an uproar amongst Redfall players and critics following their formal response to a Steam user. After a quick evaluation of the team's response, angry fans accuse the game's publisher, Bethesda, of providing false information that confused Redfall for its predecessor, Fallout 76.
Bethesda has been met with a flurry of negative reception from players and critics concerning their latest game release, Redfall. Before its launch, the lack of performance mode on Xbox Series X|S caused anxiety for fans of the RPG title, which justified the poor state in which Redfall was ultimately released.
The Ineptness of Bethesda's Customer Support Illustrates Lack of Faith in Redfall
Incensed players would review bomb Redfall, and Microsoft's Phil Spencer took it upon himself to publicly express his vexation. The ineptness of Bethesda's customer support demonstrated in the Steam user review replies has not only served to amuse angry customers but also brought Bethesda's lack of confidence in Redfall's success to light.
In the Steam user review, Avarize mentions the terrible crashes and performance on PC when Redfall is being played. In response, a Bethesda customer support representative offered assistance with a help article that should help fix the issues.
What didn't help were the instructions to open a support ticket for Fallout 76 and not Redfall. Even more painful was that opening the Fallout 76 support ticket link redirected the user to an official page for Redfall. The conversation can be found uploaded by @PatStaresAt on Twitter.
Read Also: New 'League of Legends' Lee Sin Bug Fix Ruins Insec Combo! Gamers Disappointed
Improving the Bethesda and Xbox Relationship with Starfield: Regaining Fan Support
A reply to the tweet said, "Go easy, that dev is probably on hour 82 of their shift." The pettiness and negligence of Bethesda's customer support and their lack of dedicating the issues to the actual game further highlight Fallout 76's shortcomings.
Fans are now worrying about Starfield's release, which is set for September this year, as the confusion and frustration caused by the customer service team could easily lead to the game not being taken seriously by players.
Not only is it crucial for Bethesda to redeem their current situation, but with Starfield being so highly anticipated, fans are implicating another opportunity to earn their continued trust and support from the Xbox community.
Xbox and Bethesda need to prove that fans can still trust them if they want to regain their support in the future. It remains to be seen whether Bethesda and Arkane Studios will be able to learn from the rocky launch of Redfall and impress fans with Starfield later this year.
Related Article: 'Mortal Kombat 2' Movie Leaks: The Boys' Karl Urban Set to Play as Johnny Cage
