New businesses need extensive planning to become successful, which means adopting a strategy for company growth and customer retention. However, many new business owners find themselves wondering how to begin. What needs to be decided? What methods will attract and retain customers? As a business owner, you will need to pay attention to several areas. These essential fields include scaling your business, maintaining your customer base, and keeping your internal and external processes streamlined to maximize revenue.
Marketing success happens when knowledge and expertise are applied to a product rollout. As such, your go-to-market (GTM) strategy is essential to your business's success and may determine the triumph or failure of any new products or services you introduce. As any business owner can tell you, you need to maximize the effectiveness of your GTM to reap the rewards of your hard work.
Once your product has hit the market, you also want to retain your customer base. Customer retention comes from an in-depth knowledge of your customer or client base. Keeping a finger on the pulse of your customer base helps you deliver a smoother experience for customers and keeps them coming back.
Of course, to keep things running efficiently and create positive customer experiences, you also need to attend to the internal and external workings of the company. Running a business is a delicate balance of a wealth of factors that can affect your bottom line, making it vital to stay on top of the details of your business's processes. Inefficiencies in company operations can derail the buying process, leaving you with unfulfilled orders and unhappy customers.
So, how can you ensure that your GTM plan is hitting the mark, your customers stay satisfied with the products or services you offer, and your business continues to run efficiently? It's all about the data; this is where revenue optimization comes into play. Revenue optimization means developing a revenue-generating strategy based on customer attraction and retention through a data-driven, holistic approach to business organization.
What Is RevOps?
Revenue Operations or Revenue Optimization, RevOps is a relatively new term for a new system of business organization. Businesses have traditionally compartmentalized the company's various functions, such as sales and marketing. This pigeonholed approach made sense in a time before technology when communication was slower and data harder to collect. In a less computerized world, the various heads of departments were needed to keep track of their specific operations and keep the staff concentrated on meeting goals specific to their specialties.
A RevOps approach, however, looks at the business in its entirety rather than as a sum of its parts. With our current technological ability to automate systems for data collection, communicate instantaneously and track the myriad functions of operations, we can build more cohesion between the various departments and their roles like never before. This alignment of company goals can help build revenue and increase profitability. In addition, using a RevOps approach to business management ensures that every person and process in the business is equipped and empowered to perform their specific functions, collaborate and streamline operations to get your products or services to your customers and clients without delays.
RevOps is about delivering a predictable and efficient stream of revenue. In a RevOps system, every team in the organization is accountable for revenue. Therefore, teams will be driven to optimize efficiency to make a measurable impact on the business's revenue stream.
Data-Driven Success
Data collection is the key to business success. According to Think RevOps, a company that helps businesses maximize growth, identifying and analyzing your customer data is essential to building revenue. The company recommends keeping track of your client acquisition cost and lifetime value and using them as indicators for your organization.
The data you collect can identify your healthiest revenue streams and customers. It may seem counterintuitive, but your healthiest revenue may not be where the most revenue occurs. In actuality, the healthiest revenue comes from the customers or clients you can recruit at the lowest cost and keep for the longest time. With this information, you can see where you are performing best and cut inefficiencies that cost you money.
Think RevOps: Optimizing Your Customer Journey
Organizing business growth around revenue optimization is still an outside-of-the-box way to think. It may be challenging to transition if you have been doing things the traditional way. However, you don't need to reinvent the wheel. Catherine Mandungu of Think RevOps has designed a unique operating system to create and transform data-driven tech companies.
Focusing on B2B tech companies, Think RevOps offers a data-driven optimization model by providing accessible insights at your fingertips. Focusing on the customer journey, the company can help your business to bring in customers that fit your niche and build the longest-lasting source of revenue.
