The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve their operations and significantly impact the state of your company.
In this article, we'll go through why JustCall's best outbound call center software can meet all of your criteria in boosting sales and achieving company goals.
What Is a Call Center Solution?
To put it simply, call center solutions support call center operations. They offer services that create stronger communications to manage customer relationships in all forms.
Now, there are several sorts of call center solutions. But we'll be narrowing it to two: inbound and outbound. Inbound call center solutions assist businesses with incoming calls, such as customer service and technical assistance.
On the other hand, outbound call center solutions help companies with marketing strategy, lead development, and client outreach. Telemarketers would use outbound call center solutions to disseminate selling points to potential clients or customers.
However, besides the standard functions of outbound call center solutions, it should help sales teams or call centers to boost their efficiency and productivity. They can make outgoing calls faster with auto dialer and predictive dialer features.
Additionally, the best outbound call center software must alleviate the burden of manually entering all call data into the CRM since native interfaces help save all customer interactions and call notes, immediately into the CRM without manual input.
How Can I Improve My Call Center Performance?
Before the emergence of modern technology, call agents only provided basic services such as answering simple customer queries. As client expectations rise, a single phone conversation may make or break your business.
To improve your performance, you must connect well-built work values. However, there is a dependable method to help you and your team.
If you want to automate every process associated with running a sales call center, you would want the best outbound call center software to do the job for you.
JustCall is one of the best outbound call center software for automating low-value yet time-consuming operations. It comes with an auto and predictive dialer, pre-recorded voicemails, call disposition codes to activate follow-up workflows and other capabilities that can significantly reduce work downtime.
With this outbound call center software, you may save hundreds of hours by utilizing automatic integrated processes in sales calling software. This will assist you in completing all of your work within your CRM (Hubspot, Salesforce, Pipedrive, Copper, etc.).
As mentioned, this outbound software includes an autodialer, workflow automation, and follow-up assistance to help your staff do more work in less time. There will be no more time-consuming procedures like manual dialing or recording call data.
Moreover, you may view your cloud call center's performance in a wider view. Learn what works for your top performers so you can reproduce it throughout the workforce. Plus, have all your call and voicemail analytics reports in one location.
In detail, here are what this outbound call center solution has in store for you:
Features
- Virtual call center: JustCall's virtual call center software provides various business phone options. Doing so lets you drive your sales staff to greater success by equipping them with cutting-edge functionalities.
- Number porting: Shifting your company phone to a cloud phone system is simple and painless. During the porting procedure, your current business line stays unaffected.
- Local and toll-free members: Only the best outbound call center software gains trust from clients. Through JustCall's outbound call center solutions, you can rapidly get local and toll-free numbers to enhance contact and conversion rates. With no downtime, easily migrate from old business phones to the cloud.
- CRM integration: Everything is kept on the CRM, from call recordings to vital details. You may also make and accept calls directly from your CRM. No more flipping between windows. Simply click to call or text. Allow your sales representatives to focus on selling while we handle the rest.
- Sales dialer: Upload contact lists and allow the software to dial phone numbers for you. Increase the number of calls per agent using an auto-dialer, predictive dialer, or dynamic dialer.
- Voicemail drop: JustCall gives you the option of leaving a pre-recorded message as a voicemail message with just one press of a button.
- Call disposition codes: Set distinct call disposition codes to indicate the outcome of a call. You can trigger different chains of activities or follow-ups by adding call disposition codes. This outbound call center solution allows you to use immediate click-to-call and establish automated SMS processes, intelligent answers, and bulk SMS campaigns. Build an effective sales funnel that operates even in your absence.
- Website click-to-call button: Make it simple for your consumers to contact you. The website click-to-call button allows your website visitors to contact you immediately from your website.
- Bulk SMS: With only a few clicks, you can run and plan your bulk SMS campaigns. Begin by making a list of your contacts and sending out text messages in bulk.
- SMS bot and workflows: Using automated text messages and SMS processes, you may create powerful sales outreach programs. SMS bots can send automatic (and intelligent) answers to incoming messages. With JustCall's outbound call center software, you can provide real-time guidance to contact center operators. A complete call center analytics dashboard may be used to measure performance and identify deficiencies. You can use call monitoring to join live calls or simply hop on.
- Call center analytics dashboard: Get a complete breakdown of all the call activities from your JustCall account. Collect call data, team analytics, and voicemail analytics—all in one place.
- Live call monitoring: With the Live call monitoring tool, you can train and coach sales agents in real-time. Listen in on live calls, whisper instructions (without interfering), and join live calls as required.
- Call recording: Utilize call recording for agent training and mentoring. Improve your voice processes by revisiting customer encounters and gaining insights to assist your team in performing better.
JustCall optimizes your sales representative's efficiency with their industry-leading call center phone system that integrates easily with your CRM. Plus, you may now automate routine tasks with automatic dialing, native integrations, SMS workflows, and other features that will save you the hassle.
Pros
- Eliminates the inconveniences of manual dialing and data logging
- Increases your sales call volume and productivity
- Secures communication and storage data centers
- Provides smooth, round-the-clock service with IVR, Smart Call Routing, Live Call Monitoring, SMS Bots, and a variety of sophisticated features
- Creates streamlined processes for sales and support teams by integrating with over 100 CRM, Helpdesk, and other business tools
- Uses a full analytics dashboard and reporting tools to track the success of your campaigns and sales agents
Cons
- Lacks features for agent performance
The Best Outbound Call Center Solutions
JustCall can supply the best outbound call center software, which can assist in easing the work of outbound dialing. It automates many manual operations and allows teams to build up SMS workflows, intelligent answers, and other features to guarantee that the sales funnel is being worked on even when the team is not at their desk.
Sales call monitoring software's advanced features enable you to gain a clear view of your sales operations by offering information on individual sales agents and team efficacy in general.
Keep your sales staff effective with outbound call center solutions from JustCall and receive a 70% discount on the first month. You may also book a demo to try things out.
