Apple has finally addressed the complaints of Apple Card users. The tech giant sent out an email to its customers saying that it has learned of situations where disputes initiated by the customers themselves were not resolved correctly by Goldman Sachs.
Apple Card Users Disputes
Goldman Sachs is the backing bank for Apple Card. This means that if there are any finance-related issues, Goldman Sachs is the one that investigates and fixes them, including adjusting credit limits, rolling out approvals, applying interest rates, and solving disputes.
Customers can initiate a dispute through the Apple Wallet app on their iPhone after purchasing an item from a merchant, according to 9to5Mac.
Goldman Sachs will be the middleman between the customer and the merchant, and the company will work with both to solve the issue and credit the Apple Card balance.
However, Apple Card users shared on Reddit that Goldman Sachs does not correctly resolve a lot of customer-initiated disputes.
One user shared that they have never run into a card where disputes are so difficult, while other customers said their disputes took months before it was resolved.
The tech giant addressed the issue in an email sent to Apple Card customers. Apple said that it has identified that some customer-initiated disputes were not resolved correctly. However, the company did not get into any further details about the issue.
Apple is inviting Apple Card users to have Goldman Sachs re-evaluate previous disputes and is encouraging them to reach out to an Apple Specialist.
Apple Card users have until Mar. 9 to file an appeal and have disputes re-evaluated. This process can be done through the Apple Wallet app on your iPhone.
This does not guarantee that the outcome of the dispute will change, but it will give you another chance at making your case.
Contactless Payments on iPhones
The announcement regarding the re-evaluation of the disputes came weeks after Apple revealed that it would introduce Tap to Pay on the iPhone.
The new feature will empower millions of merchants across the United States to use their iPhone to accept Apple Pay, digital wallets, and contactless credit and debit cards just by a simple tap on their iPhone. There will be no additional hardware needed to activate the feature.
The Tap to Pay on iPhone will be available for payment platforms and app developers to offer as a payment option to their customers, according to MacRumors.
The first payment platform to offer the feature on iPhone to their customers would be Stripe. Additional payment platforms and apps are expected to follow later this year.
As soon as Tap to Pay on the iPhone becomes available, merchants will be able to unlock contactless payment acceptance through a supporting iOS app on an iPhone XS.
The merchant will prompt the customer to hold their Apple Watch or iPhone to pay with Apple Pay, their digital wallet, or their contactless credit or debit card near the merchant's iPhone. The payment will be completed via NFC Technology.
Also, no additional hardware is needed to accept contactless payments through Tap to Pay on the iPhone, so merchants can accept payments from wherever they do business.
Related Article: iPhones Can Soon Process Credit Card Payments With a Simple Tap as Apple Acquires Mobeewave for $100M
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Written by Sophie Webster
