The iPhone Emergency SOS feature that automatically calls 911 alarmingly increased the cases of hang-up calls in Portland, the public safety department said.
iPhone Emergency SOS
iPhones have a feature that contacts the authorities at a press of a button, which is useful in emergencies. However, given that it is so easy to activate — as simple as pressing the power button or the volume buttons — accidental calls happen often.
The emergency feature also automatically shares the location of the caller to the authorities through the RapidSOS dispatcher. The Federal Communications Commission (FCC) expected the added function on June 18, 2018, to increase the rescued number of lives to 10,000 every year.
iPhone Emergency SOS: Portland Police Alerts Users
According to WGME, the Portland Public Safety Department revealed that they received a bulk of hang-up calls from iPhone users due to the emergency feature.
The 911 call centers in the state said that 10% of the total 570,000 emergency calls are hang-up calls.
The Safety Department reminded its citizens that if they hang up a call, the dispatcher will still have to follow up and call back. Thus, wasting precious moments for them. If the caller ends up unresponsive, the call center will still have to inform law enforcers about the incident.
So, the Portland police advised users to avoid hanging up their phones when accidental calls occur. It will be better to tell the dispatcher that their phone mistakenly called the emergency hotline.
Apple Watch Emergency SOS
The Emergency SOS feature is not limited to iPhones. The Apple Watch also sports a similar function. The 911 auto-call option in the smart wearable is useful as the device is conveniently strapped to a person's wrist.
For instance, the smartwatch saved the life of a man who found himself falling on a frozen river after calling the emergency hotline. 9to5Mac reported that the victim was unable to reach his phone upon the accident, so he used his Apple Watch to call for rescue instead.
However, Apple Watches likewise accidentally dial 911, as per WGN9.
With that, the Kansas police said that the smartwatch has been making unintentional calls, which has become a distraction to the department.
The Overland Park Police Capt. Jim Sutterby told the local news outlet that, most of the time, folks accidentally call when they are sleeping or working out.
The callers will then inform them that they have accidentally enabled the Apple Watch emergency feature.
This article is owned by Tech Times
Written by Teejay Boris
