Tesla Online Store Bug: EV Purchases 'Double Charges' on Debit, Credit Card Transactions; Customers Unable to Refund

Tesla is now facing controversy after duplicate charges were deducted from numerous customer's credit cards and debit cards used to purchase electric vehicles from the company's online stores, reported on Monday, March 29. Currently, the customers who only want the overcharge fees to be returned are having a hard time in doing so, with some struggling for their bank fees this end of the month.

Online stores are generally good, safe, and effortless in receiving items found on the internet, which also includes massive purchases such as vehicles from one of the most popular EV manufacturers in the world. However, all of it goes into ruins if they were unable to process one's payment option, or overprocess it by charging twice the amount of its regular price.

Tesla Duplicate Charges on Online Store

Tesla is known for promoting the use of their online store, particularly during this pandemic as people are restricted to visit public places, including dealerships that might spread the coronavirus by viewing the car. The company's online store was one of the most popular ones, especially as it introduced an intuitive purchase method that allows customization.

However, according to CNBC's report, several Tesla buyers were plagued with a massive problem with the company double charging their cards with the vehicle purchase from $37,000 for a Model 3 base model, up to $71,000 for other Model's premium versions.

Several customers faced this issue, and the problem is all centered in the online features of the electric vehicle company, with all of them unable to refund even the excess amount that was taken from them. Most of the customers want to retain their electric vehicles from Tesla and only want the second charge to be returned.

Some users are complaining that they would be faced with overwhelming bank fees if the second charge is not returned, particularly those who have used credit cards to purchase the electric vehicle.

Tesla Duplicate Charge Lost Transaction Details on One Customer

One affected customer of the transaction, Christopher T. Lee, has created a vlog that documented his experiences while waiting for Tesla to refund the excess charges that the customer faced. However, despite having most of the evidence and proof that he was charged twice the price of the electric vehicle, Tesla had no record of the double charge.

Lee and his partner have resorted to eating "broke college food" while waiting for the refund, as they were charged more than $100,000 for the $56,000 Model 3 vehicle that they purchased from Tesla. Currently, Lee is awaiting a response and refund from Tesla's main office in Fremont, as his case is still under review from the company.

Tesla has not released any comments regarding the issue.

This article is owned by Tech Times

Written by Isaiah Alonzo