Netflix will cancel those accounts which have not been used for a year. Haven't used Netflix in a while? You might want to check the cancellation notice to keep your account running.
Among the video streaming services across the globe, Netflix is one of the most used services that provide an excellent selection of TV shows, movies, original series, documentaries, and other specials compared to its competitors. The streaming platforms gathered millions of subscribers tuning in every day by offering multiple pricing structures that give users other choices.
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However, although the canceling Netflix subscription can be a hard choice, the streaming service can be a necessity to other people who are looking to trim down their monthly bills to save up some money. Even users who are subscribed to Netflix's free trial and don't want to upgrade their membership are required to cancel their subscriptions.
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Cancelling Netflix account can be a tricky one for other users to process; the subscription can be canceled using the mobile app or using a computer. Once the account is successfully canceled, the membership across all devices will also be canceled. However, uninstalling the Netflix app from your smartphone or other devices won't automatically cancel your membership. To address the issue, the streaming platform will be sending a cancellation notice to those users whose accounts are dormant for a year.
Here's what to do once received cancellation notice from Netflix
According to CNN Business's previous report, Netflix users will be asked by the streaming service if they still want to retain their current membership. However, if the user missed the given notification, Netflix will automatically cancel their subscription.
"You know that sinking feeling when you realize you signed up for something but haven't used it in ages?" said Eddy Wu, Netflix's director of product innovation, which was provided in Netflix blog on Thursday, May 21.
"At Netflix, the last thing we want is people paying for something they're not using," he added.
Netflix will be reaching out to those users who haven't used their account for a year since the day they subscribed. Edd Wu said that the company will also do the same to those people who haven't watch anything for more than two years. The streaming service clarified that they will be sending in-app notification or emails starting this week.
The company clarified that only half of the one percent of its users are inactive, which is only a few hundred thousand in total. Wu stated that the company considered that signing up and canceling should be an easy process for its users. Netflix clarified that those who will cancel their accounts will still have their favorite profiles, account details, and viewing preferences if they will be rejoining within 10 months.
