Blackberry has pulled out the latest update to its Twitter app for Blackberry 10 (BB10) only a week after its release. According to the smartphone maker, this is due to complaints from users who reported of a variety of bugs on the app.
"Twitter version 10.2.2 has been removed from BlackBerry World due to user reported issues," Blackberry said in a blog post. "We are actively investigating and will provide an update here when Twitter 10.2.2 has been reposted."
Twitter 10.2.2 released December 17 supposedly brought several enhancements including timeline photo preview, improved search and tweet reply functions, and BBM Connected (a feature which allows the user to tweet and update BBM status at the same time), but Blackberry decided to pull it out of its app market after users reported problems.Among the issues Blackberry users encountered include inability to launch the program, crashing, slow loading and even trouble uninstalling the app.
"My Twitter app worked great. Then I installed this update, and it doesn't work at all. Won't open, and I can't even uninstall it," a Blackberry user commented.
Some users, however, reported having no problem with the app at all but Blackberry has already reinstated Twitter 10.2.1.
It isn't clear yet when the updated Twitter app will be available again on Blackberry's app marketplace but as of now, the company wants its BB10 users to use Twitter 10.2.1. It also posted a step by step instruction for users to follow to revert to the older and more stable version of the app.
Users who upgraded to Twitter 10.2.2 and encountered problems were instructed to delete their current installation of the app, refresh Blackberry World, search for Twitter and install Twitter 10.2.1.
The technical issue with the latest version of its Twitter app is another blow to Blackberry's efforts to stay alive. The struggling company has been losing money and customers for some time now. Earlier this month, Blackberry reported third-quarter losses of $4.4 billion and said it only managed to sell 1.9 million smartphones last quarter, a sharp decline from the 3.7 million units it sold the previous quarter. The company also cancelled its annual Blackberry Live conference and fearing poor sales, two of its phones that were still in development.
