Samsung has been battling controversy surrounding its Galaxy Note 7 and even as the company treads cautiously, it seems a new hurdle awaits its path.
This time it is the flagship Galaxy S7 Edge smartphone from Samsung which is creating a furore online. Users are reporting that a pink line is forming vertically on the handset's display.
Users have expressed their dissatisfaction regarding this defect as it almost singlehandedly disturbs the display of the phone.
While Samsung hasn't come out with any official statement, consumer complaints regarding the issue have put the matter firmly into the limelight.
This is not the first time such an issue has been reported. Reports of the pink line on the display of the smartphone date back to summer 2016.
Rising Consumer Complaints
User forums on AT&T, Verizon, Telstra in Australia, O2 in the UK, Vodafone in both Germany and the Netherlands alongside several other carrier websites have been flooded with queries regarding the problem. Even Samsung's official site has a huge thread regarding the pink line issue.
Reddit users are also expressing their concern and annoyance on the issue.
"So I've been noticing a pink line going down the right side of my phone every so often. After googling it, seems like it's a hardware issue? I haven't dropped the phone, so there's no damage to the screen or anywhere else," lamented a Galaxy S7 edge user on Reddit.
Many of the users also contemplated if this issue comes under the warranty of the phone, as no one is sure if it is software or a hardware related.
"I've had the S7 edge since the first week it came out, and all of sudden I've had a pink line on the right side of the screen. Is this an issue that involves warranty, or can it be a software issue," wondered a user.
What Is The Fix?
To every problem, there lies a certain solution. However, this time it may not be simple to resolve the problem as industry sources believe that the pink screen is likely because of a hardware defect and is not a software-related issue.
While some users have worked a few permutation and combinations to make the device function properly, these fixes are being considered temporary.
One can resort to the "Reset" option on the display which has been tried as a workaround to address the defect by users. To reset the display in the service menu, one has to dial *#0*# and tap on the Red, Green, and Blue colors.
The reset method may not work the first time for all users, so one may have to keep trying until it works for them.
Samsung has not released any official statement addressing the problem, but executives in the official forum have advised affected consumers to send their phones for assessment.
