Verizon is set to charge $10 once customers wish to suspend a line voluntarily, should a purportedly leaked document hold true.
The leaked document was provided by its "loyal" readers, Phone Arena reports. It says this Verizon menu is supposedly meant for the eyes of its representatives only.
One part of this memo says that Verizon reps have to know the changes to its Voluntary Suspend Policy modifications so as to properly position to consumers.
Beginning April 17, suspending without billing is substituted with $10 every month reduced-access rate option.
Here is a run-through of the specific changes to the policy.
1. Customers will no longer need to fork over $15 as a processing fee in order to suspend a line.
2. The $10 rate per month for the reduced-access rate option will be per line and prorated.
3. During a rolling 12-month period, consumers will be able to suspend at the reduced rate for no more than 90 days.
4. Upgrade dates, plus service contracts will be extended by the amount of days that the customer's account is suspended for.
Big Red says in the leaked memo that adding the $10 monthly rate will help the company in recovering lost service revenue.
Verizon will give consumers two billing options for their suspended accounts: the reduced $10 rate or full billing. It will likewise provide a one-time without billing suspension for up to 30 days once the phone is stolen or lost, provided customers have not used a reduced-access rate in the last 12 rolling months.
Furthermore, the leaked document comes with a script for Verizon reps to read to consumers.
"I understand there are times when you need to suspend your service," reads a portion of the script. "You can suspend your line at the $10 per month reduced rate, for up to 90 days, instead of paying your monthly service rate."
Other parts of the script discuss the above-mentioned changes in Verizon's Voluntary Suspend Policy.
As always, there is nothing official yet, so take this news with the customary grain of salt, as this is only a rumor. We'll be sure to keep you updated as soon as more details become available.
