Apple is backtracking its previous statement on Error 53 as being a security measure. It has also released an apology and an updated version of iOS 9.2.1 to restore iPhones bricked by the notorious error.
A couple of weeks ago, reports emerged saying Error 53 impacted users who had resorted to third-party repair shops to repair a failing Touch ID-enabled home button or a damaged screen.
During the time, Apple said the error message showed up as a security measure. The company also added that this was triggered by a precaution integrated into the phones to stop the fingerprint sensors being exploited. However, this infamous Error 53 rendered these iPhones entirely nonfunctional.
"We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers," Apple told The Guardian in an email statement.
Recently, however, Apple issued another statement to TechCrunch changing what it previously said.
"Some customers' devices are showing 'Connect to iTunes' after attempting an iOS update or a restore from iTunes on a Mac or PC. This reports as an Error 53 in iTunes and appears when a device fails a security test," says Apple. "This test was designed to check whether Touch ID works properly before the device leaves the factory."
It goes on to say that Apple released an update for the iOS 9.2.1 that enables iPhone owners who have come across Error 53 to effectively restore their disabled devices by means of iTunes, not via wireless download.
"We apologize for any inconvenience, this was designed to be a factory test and was not intended to affect customers," it adds.
The company also adds that consumers who forked out money from their pockets for an out-of-warranty replacement of their iPhones due to this problem should get in touch with AppleCare for the refund.
It has to be noted, though, that the released update for the iOS 9.2.1 is a patched version of the operating system and not a brand new version of iOS. The report from TechCrunch says that the update will not re-enable Touch ID.
At the moment, the Cupertino-based company is facing a class action lawsuit over the Error 53 issue. The quick fix Apple rolled out may help minimize a few claims under the suit.
Here is the support document Apple pushed out on its website explaining the causes and methods in repairing Error 53.
