Microsoft Surface Pro 3 users have complained of the blue screen of death (BSOD) after installing the latest update. However, there is a possible fix to address the issue.
Microsoft rolled out a firmware update dated Jan. 19, for the Surface 3 and the Surface Pro 3 tablets, which promises to bring a number of performance enhancements and bug fixes.
However, several customers have complained of instability and BSOD - one of the worst types of errors in computers.
"I updated SP3 firmware yesterday, 24/01/16... and from 5.42 pm every 10 minutes I got what seems a blue-screen and restart until the battery died at 2.37 am," complained a Surface tablet user on Reddit.
"I think I have the exact same issue. Is it only when you are on battery?" complained another Redditor.
Microsoft is yet to officially determine the issue but some users have found a temporary fix. Some users suggest that the issue has been caused by the Surface Pen driver and rolling back the Surface Pen driver is a fix.
"Rolling back the Surface Pen Settings Driver fixed all the issues for me (black screen on reboot, random BSOD, random wakes from sleep) so thanks for that," says a Surface Pro 3 user.
"Since rolled back the SurfacePenDriver Settings back to March 2015, no BSOD anymore," says another Surface Pro 3 user.
While the fix has worked for some people, others have reported that their tablet remains unusable after the January software update.
Microsoft has rolled out the January update for the Surface 3 as well as the Surface Pro 3 but it seems that the problem was prevalent only in the Surface Pro 3.
Customers who are facing problems after downloading the January update on their Surface Pro 3 tablet can fix the issue by right-clicking on the Start Menu > Choose Device Manager > Select Human Interface Devices > Open Surface Pen Settings > Navigate to the Driver tab and then select Rollback driver.
Microsoft will be taking notes regarding the issue and the temporary fix found by users. However, the owners of the tablet will hope that the company will issue a fix sooner than later to resolve the problem.
The sales of the Surface Pro 3 has been impacted by the release of its successor - the Surface Pro 4 - but the tablet remains one of the popular Windows 10 tablets in the market. The starting price tag of the Surface Pro 3 is $699 and all models include the Surface Pen.
