Leaked information indicates that Apple has developed a new app aimed at helping owners of iOS devices fix whatever technical problems they have without visiting the Apple Store.
For now, Apple product owners who need troubleshooting have a couple of ways to resolve the issues with their devices. One option may be to dig into the specialized online forums in the hope that someone has encountered (and solved) a similar problem. Fortunately, the geeky community is rather helpful and the Internet is brimming with workarounds for most problems.
Another way to go about an iOS problem is to give Apple Support a call, or simply take the device to the local Apple retail store and let a Genius technician help you out.
It now seems that Apple wants to give its customers access to support in a more comfortable and efficient way. Thanks to uSwitch and Sonny Dickson, a number of exclusive screenshots now show how Apple's upcoming support app will bring the solution to your screen in just a few steps.
The support app is designed to function in tandem with the user's Apple ID. Logging in with the ID will list all devices that are tied to it and open up a predefined set of troubleshooting tips.
The app will ask the user a couple of simple questions to determine the nature of the technical issue. For users who are more into do-it-yourself, the consistent self-help library guides could provide the solution. If this yields no result, owners of iOS gadgets can chat with or call Apple's support staff or sign up for an appointment with an Apple Genius.
Through the app, most technical problems should be solved online or via phone call with Apple Support, making the lives of Apple Geniuses much easier.
No information exists on the way the app will be delivered: through Apple Store app or via the embedded iOS. Fans of the optimized operating system created by the Cupertino-based company dread the idea of bloatware, so there is a chance that the support iOS app will be part of the Apple Store app, after all.
