Microsoft has just taken the wraps off its very first laptop, the Surface Book (and yes, quite a few reviews on the laptop are generally positive). However, a few owners say they are noticing a slew of bugs — some of them seem to be serious.
Reports published on the Internet have compiled the problems that are affecting the Surface Book's users. Among the major troubles experienced by early adopters include the following, to name a few.
Lagging. A few users reported they experienced lagging performance on the Microsoft Edge web browser.
Freezing. Some complained that Windows 10 freezes or crashes before and after installing firmware updates.
Blackouts. Some reported the display of their Surface Book blacks out for no reason at all.
Scratches. Cracks and scratches were observed on some new Surface Books.
Screen Does Not Detach. The Surface Book touts a screen that can detach from the device's keyboard. This appears to be one of the troubles that are plaguing some of its users. Some say their screens do not detach entirely from the device's keyboard, while others report their screens do not separate from the keyboard at all.
"I just got my SB about 30 minutes ago. Of course I could detach the Clipboard at my first look. And now, I think mine is having physical problem," says one user named ChaeyeonHong, who took to the Microsoft's forum to gripe on the issue. "It DOES detach from keyboard, but part of them. The very end of right part just sticks to the keyboard so now I can see that the clipboard is not detached at all."
Poor Touchpad Response. Users report of Surface Book's poor touchpad response. Not too long ago, we already delved on the issue of the device's inconsistent trackpad as one of the product's downsides.
"The first is an inconsistent trackpad that’s jumpy, and often too sensitive or not sensitive enough," says Gizmodo. "After nearly two weeks using the Surface Book, I’ve grown accustomed to the trackpad’s wonky behavior."
A few more issues that have cropped up include:
• Changing color tones on the display change
• The device suddenly shutting down
• The display flickers
• The device notifies the user that the screen is detached when it is not
• The camera does not take photo
It also seems that the Surface Book has no quad-core CPU option for users who wish more power. A screen likewise wobbles due to a weight imbalance between the keyboard and the display.
Microsoft confirmed it is mindful of the problems, saying the bugs affect a small number of users.
“A small number of customers have flagged some issues with their Surface Book," says Microsoft's spokesperson. "We are working hard to resolve them quickly and easily with Windows Update.”
The Surface Book was unveiled alongside a slew of other Microsoft's products, including Surface Pro 4, second-generation Microsoft Band, Lumia 950 and Lumia 950 XL.
