In July, many businesses and government bodies using Microsoft faced issues due to a software update issue at CrowdStrike. Banks and other financial institutions from Australia to India and South Africa experienced service disruptions. I spoke with Siddharth Damle, a pioneer in AI risk management frameworks and the author of Using Layers of Protection Analysis, which explores risk management techniques for past catastrophic events like the 2008 mortgage market crisis. We discussed the key lessons from the recent tech outage.