Following a slew of customer complaints over the Lightroom photo import change, Adobe now announced plans to revert to the old process.
Adobe recently issued a Lightroom update that changed the photo import process in order to make it simpler, as new customers reportedly found it rather difficult and complex. Existing customers, however, relied on the photo import process and immediately started to complain when Adobe overhauled the mechanism without any warning, removing some features in the intended simplification.
Hundreds of existing Adobe Lightroom customers criticized Adobe for the change and complained that it made things considerably more inconvenient for them, not simpler.
Adobe officially apologized for the whole Lightroom update fiasco a few days ago, promising to make things better, but it still didn't manage to appease disgruntled customers.
"We now have Lightroom for DUMMIES! You've taken away the functionality of IMPORT and now it is worthless. Whoever designed and whoever authorized this should be sent to Time Out," one user wrote in response to Adobe's apology.
"Give us some kind of an option to have the older, and superior, import dialog back. Are you trying to make it so simple that it's worthless? You've done a good job. All of the functionality is now gone."
Following a slew of such negative comments and feedback, Adobe has now announced that it will restore the old process for importing photos.
"We can now confirm that, in our next dot release, we will restore the previous import experience. We are still working on details and timing," Adobe said in a new Lightroom Journal blog post.
For now, customers can roll back to Lightroom 6.1.1 if they don't want to wait for a new update to restore the old photo import process. Adobe further pledges to consult users from now on when considering new ways to improve its photography products, promising open dialog with both new and existing customers. This way, the company could avoid another fiasco like the one it caused with the Lightroom update, which took users completely by surprise.
It remains to be seen when the previous Adobe Lightroom photo import experience will become available again, but it shouldn't be too long now.
