U.S. network operator T-Mobile has dishonored a promo where it was discounting the recently-launched Galaxy Gear smartwatch from Samsung.
Recently, T-Mobile has launched a promotion whereby consumers could purchase the carrier's variant of the Galaxy Gear smartwatch for $210 instead of the usual $299.99 price tag. Customers simply had to add the product to their cart and apply the coupon code "FALLFUN30" at checkout to avail of the 30 percent discount on the Galaxy Gear.
Several individuals predictably rushed to take advantage of the $90 off offer from T-Mobile, but now reports reveal that T-Mobile has canceled orders for the Galaxy Gear for those using the promo code.
Reportedly, T-Mobile began notifying customers of the canceled status of their order on Thursday, October 10. The carrier alerted customers who had purchased the device via an email that the price listed for the item was incorrect and, therefore, T-Mobile was "unable to fulfill the transaction."
The email that T-mobile sent out to the customers who ordered using the discount code is as follows:
"Dear T-Mobile Customer,
Our apologies. You recently ordered an item that was listed at an incorrect price: the Samsung Galaxy Gear. We are unable to fulfill this transaction. Rest assured, your credit card has not been charged.
You can reorder the Samsung Galaxy Gear at the correct price here. We sincerely apologize for any inconvenience. Thank you for being a T-Mobile customer. We truly appreciate your business.
Thank you,
T-Mobile Customer Care"
T-Mobile's decision to cancel the orders would have left plenty of customers irate. Early adopters of the Galaxy Note 3 smartphone, who coupled their smartphone purchase with the Galaxy Gear smartwatch, are facing the brunt of the T-Mobile fiasco as well.
For the uninitiated, the Galaxy Gear sports a 1.63-inch 320 x 320 Super AMOLED display and comes pre-loaded with a modified version of Android 4.3. It packs in a single-core 800MHz Exynos processor and 512MB of RAM, as well as 4GB of on-board storage.
The NFC-enabled Samsung smartwatch has a 1.9-megapixel camera built into its strap, which supports full HD video recording. The Galaxy Gear also deploys Samsung's S Voice to enable users to issue voice commands to the set alarms, dictate new messages, initiate phone calls, and more.
Customers who are still interested in purchasing the Galaxy Gear smartwatch from T-Mobile can do so and can re-order the device at the correct price of $299.99.
