Nest Experiences Service Outage With Nest Mobile And Web Apps

The Nest mobile and web apps encountered a service outage that left many unhappy customers. Nest has now fixed the problem.

The service outage appears to have taken place on Sept. 7. The company also acknowledged the problem in a tweet and on its support page. However, the exact details of the outage have not yet been revealed by the group.

"We're working on a service outage that is impacting the Nest web and mobile apps. We are aware of the issue and working to resolve it. We apologize for the inconvenience," stated the Nest support page.

Customers who were trying to log in to a Nest (or Dropcam) account were unable to do so. Thermostat owners were able to change temperature manually; however, it may not be the preferred way of adjusting temperature for many users. The Nest Protect smoke alarm customers also faced similar issues.

"While the Nest Thermostat doesn't require a Wi-Fi connection, additional features like remote control and automatic software updates are only available when the Nest Thermostat connects to the Internet," said a Nest support page.

Dropcam customers did not have any workaround to view a video from the camera. They had to wait until the service was restored. Dropcam users who use the device as a baby cam also took to social media to share their experience.

"This is the biggest problem with using Dropcam as a baby cam. The reliance on their server uptime is a horrible issue to deal with. We have used Dropcam as a baby monitor and this server issue has happened at least once a month if not more," complained a Reddit user. "The system needs to be redesigned to allow an alternate connection to your cam over local network when their servers are down."

Another Reddit user complained that even the toll-free helpline of Nest was down, and the customer care team was not accepting calls.

The service is said to be back, but many mobile and web app users are still unable to log in.