Normally when you have a problem on Valve's massive digital game distribution platform, Steam,you take it up with Steam Support. That's exactly what one Steam customer did, but after a week with no response, the user decided to take their problem to the top -- all the way up to Valve co-founder Gabe Newell himself.
You can see the exchange between Steam user that_earlyguy and Newell below, as the Steam customer emails Newell with his problem. The whole exchange has been making its way around Imgur.
That_earlyguy says he found Newell's contact information online and sent the email thinking, "What the hell, at least he'll say nothing and at best he'll tell me they're working on it."
As it turns out, Newell did in fact respond, and he did one step better than tell the user that Steam Support was "working on it." He made sure of it.
Around two hours later, Steam support contacted the user to say that their password had been reset, apologizing for the delay. The user was so thrilled with the outcome they wanted to share how helpful Newell had been, but wanted to make sure Newell would be okay with the email exchange appearing online.
"I had to ask him if it was okay to post everything," That_earlyguy writes. "I really didn't want him to get swamped with MORE emails asking for mundane things like a password resets or everyday issues." That_earlyguy sent a follow up email asking for Newell's permission to post the emails, and this was Newell's response:
"At this point, my jaw has decided it no longer wants to be a part of a human who can't keep it off the ground," that_earlyguy writes. "All other companies should take note: this is how a CEO operates and this is what every company should strive to be like. Truly an amazing character."
It doesn't get much classier than that, folks. So there you have it: if Steam support isn't taking care of you, maybe Gabe Newell will.
Image Credit: Official GDC via Flickr (cropped)
