Over the past 12 months, a largely unknown bootstrapped Canadian SaaS company has quietly facilitated 38 million connections for its customers. This staggering achievement has accelerated the growth of small, medium, and large businesses while contributing millions of dollars to the economies of the United States and Canada. The company behind this success? Readymode—a cloud-based call center software platform that has emerged as a transformative force in the industry.
The Origins of Readymode: Jason Jantz's Vision
The story of Readymode begins with Jason Jantz, an unconventional and visionary tech entrepreneur. Jason's journey into the SaaS world was unexpected, born out of necessity and driven by his own challenges. A serial entrepreneur, Jason had built and sold many products through call centers. A decade ago, he founded what would become Readymode to address a gap in the market: the lack of cloud-based call center tools tailored to the needs of small and medium-sized businesses (SMBs).
Back in 2014, Five9 dominated the call center software market. However, Jason found their solution to be expensive, cumbersome, and misaligned with his needs as a business owner. Instead of settling for an inadequate tool, Jason and his co-founders decided to build something better.
What started as a scrappy startup to solve personal business challenges quickly turned outward. Jason realized that other entrepreneurs faced the same struggles, and XenCall evolved into a robust platform to address the needs of businesses across the contact center space, wanting better agent productivity and customer experiences. The industry disruption had begun.
A People-First Philosophy: The Foundation of Readymode
Jason Jantz is not your typical tech entrepreneur. Rooted in his Canadian values, Jason has built a business that grows rapidly while never losing sight of profitability or people. Unlike many startups that prioritize rapid scaling at the expense of financial stability, Readymode has consistently grown without incurring losses—a testament to Jason's business acumen and focus on sustainable growth.
This philosophy extends to the company's core values, which are a direct reflection of Jason's principles:
- Engagement: Building meaningful connections, not just between agents and customers, but within the organization itself.
- Empathy: Understanding the challenges faced by customers and employees alike and addressing them with genuine care.
- Empowerment: Providing tools, training, and support to help teams thrive, both internally and for their clients.
- Excellence: Continuously striving to deliver best-in-class solutions that drive measurable results.
From XenCall to Readymode: The Journey of Evolution
The transition from XenCall to Readymode marked a turning point for the company. It signified not just a rebrand but a shift in focus to serve a broader market, including enterprises. What started as a solution for SMBs has grown into a platform facilitating millions of connections annually, helping businesses large and small maximize their productivity and profitability.
Today, Readymode continues to grow, backed by a combination of cutting-edge technology and a people-first approach. Jason's leadership has fostered a culture of innovation and resilience, ensuring that the company adapts to the ever-changing needs of the call center industry.
The Future of Readymode: Scaling Excellence
With its strong foundation and Jason's unwavering commitment to Engagement, Empathy, Empowerment, and Excellence, Readymode is poised to achieve even greater heights. By solving real-world challenges and delivering value-driven solutions, Readymode isn't just improving call centers—it's helping businesses thrive and economies grow.
As Jason Jantz continues to steer the company with his unique blend of entrepreneurial spirit and focus on sustainable growth, Readymode stands as a shining example of what's possible when innovation and values align.
