Former ZoomInfo chief data officer Arjun Pillai has reportedly raised a $15 million Series A for his startup, DocketAI, an artificial intelligence-powered sales engineer that supposedly frees up the time of its human counterparts.
Pillai observed that sales engineers, who are technical sales experts, were being drawn into a variety of talks with potential customers, some of which didn't require their expertise, while they were employed at ZoomInfo. Many account executives pose difficult but common queries to them.
(Photo : OLIVIER MORIN/AFP via Getty Images)
This illustration photograph taken in Helsinki on June 12, 2023, shows an AI (Artificial Intelligence) logo blended with four fake Twitter accounts bearing profile pictures apparently generated by Artificial Intelligence software.
According to Pillai, sending a sales engineer on every call is costly, extremely ineffective, and time-consuming. Pillai therefore saw a chance to create an AI sales engineer. Requests for proposals (RFPs) and other technical papers can be written more quickly and easily for non-technical salespeople with the use of DocketAI.
According to Pillai, DocketAI frees up sales engineers' time to work on more intriguing, complicated, and strategic corporate prospects rather than replacing them.
DocketAI's Efficiency
For the startup's AI to function, more than 100 applications that Docket's software clients utilize must be integrated, ingested, and indexed. The company does not train its AI on enterprise data, as Pillai made clear. Docket functions as a search engine for both structured and unstructured workplace data, much like Glean and Atlassian's Rovo.
However, according to Pillai, Docket's AI is unique in that it also picks up knowledge from the behaviors of great salesmen. Pillai asserts that the usage of Docket by sales organizations boosts win rates and productivity.
Since early this year, the business has been actively marketing its product, and it now adds several new enterprise-level paying clients each month.
AI in Workspaces
AI sales engineers prove to be another glimpse at how AI continues to advance in the workspace. Consequently, PwC, a major accounting firm, and OpenAI recently inked a deal for PwC to become the first reselling partner and biggest enterprise user of the artificial intelligence startup.
PwC, a prominent global provider of professional services, will make OpenAI's ChatGPT Enterprise available to 100,000 workers in its offices in the United States, the United Kingdom, and the Middle East.
According to a blog post by the company, PwC, this rollout is part of a larger push to improve its technical ecosystem and grow AI capabilities throughout its business services. In August 2023, OpenAI introduced ChatGPT's enterprise tier.
This particular version of the generative AI tool is intended for commercial use and provides improved analytics, accelerated interactions, personalized model construction, and other features.
Over 80% of Fortune 500 businesses have reportedly begun using ChatGPT in the short nine months since its inception, according to OpenAI. Major corporations including Block, Canva, Carlyle, Estée Lauder, PwC, and Zapier are among the early adopters of the ChatGPT Enterprise edition.
Furthermore, PwC's Global Tax and Legal Services collaborated with Harvey and OpenAI last year to train and employ foundation models for tax, legal, and HR-related services. With this agreement, OpenAI's enterprise solutions saw their first reselling model.
