Verizon, AT&T, and T-Mobile subscribers are all experiencing issues with their various cell plans after an international roaming outage has reportedly brought complications for the major telecom providers. Due to the interruption, certain customers who are currently traveling overseas are unlikely to be able to utilize cellular data, send text messages, or make phone calls.
According to sources, the outage results from connectivity problems at Syniverse, the third-party company that manages international roaming services for all three carriers.
Although the precise explanation is yet unknown, some speculate that it might be related to modifications in the way carriers operate legacy 2G and 3G networks as they finish their transition to 4G and 5G.
Customers lament the problem on social media, Reddit, and mobile community forums. Users are also affected by the outage in different ways; some claim to be completely without data, SMS, and cellular service, while others can only occasionally connect. The issue was originally brought to light late on Wednesday.
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Global Roaming Outage
All three major US carriers are experiencing significant international outages, causing connectivity issues for Americans across the globe. Customers of every carrier are experiencing problems. Thus, the blackout isn't specific to any one area or provider. Issues have been reported from Europe, South America, Africa, and Asia.
AT&T June Outage
The international outage also follows just weeks after AT&T reportedly resolved a recent outage in early June that caused users' calls to fail to go through to other networks. This confirmed that the issue was with the network rather than a user issue.
According to an AT&T spokesperson, the mobile network collaborated with the other carrier to find a solution. The spokesperson also declared that the interoperability issue between carriers has been resolved. Additionally, the company thanks its clientele for their patience during this period.
New York City, Pittsburgh, Philadelphia, Dallas, Chicago, and Indianapolis are among the cities that have reportedly received the most reports of concerns.
Within a few hours, calls made from AT&T to T-Mobile and Verizon were working normally, according to sources who confirmed that calls made from AT&T service in New York were not routed to Verizon during the outage.
Conversations with other AT&T users went without a hitch, and conversations made with services or apps like FaceTime or WhatsApp, which work well with cellular data and 5G, also ran smoothly. The data services provided by AT&T weren't having any issues.
One of the first AT&T outages occurred in February due to an internal problem. A nationwide outage of the service caused disruptions and prolonged periods when cellular access was unavailable. It offered customers $5 in account credits as an apology and squarely blamed the issue on the software.
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