Apple Announces Expanded Repair Program with Used Parts

Apple has unveiled an exciting development in its repair program, set to improve the repair experience for the part of customers and independent repair providers alike. This initiative introduces the use of certified used Apple parts in repairs, starting with select iPhone models in the upcoming fall season.

The new policy aims to offer consumers enhanced repair options while upholding the highest standards of privacy, security, and safety.

Enhancing Product Longevity and Environmental Sustainability

According to Apple's Newsroom, the expansion of the company's repair program is not only about providing more choices to consumers but also about extending the lifespan of products and reducing environmental impact.

By incorporating used genuine Apple parts, repairs can now benefit from the full functionality and security standards of original factory calibration, aligning with Apple's goal towards sustainability and product longevity.

"At Apple, we're always looking for new ways to deliver the best possible experience for our customers while reducing the impact we have on the planet, and a key part of that means designing products that last," Apple's senior vice president of Hardware Engineering John Ternus said.

Innovative Pairing Process Ensures Safety and Security

To guarantee the safety, security, and privacy of iPhone users, Apple has developed an innovative pairing process for used parts.

Over the past two years, Apple teams have worked diligently to enable the reuse of crucial components like biometric sensors without compromising user safety.

With the upcoming enhancement, calibration for genuine Apple parts, whether new or used, will occur on the device post-installation.

Activation Lock Feature Extended to iPhone Parts

Acknowledging the importance of deterring iPhone theft, Apple will extend its Activation Lock feature to iPhone parts. This feature aims to prevent stolen iPhones from being dismantled for parts, providing added security for consumers and addressing concerns raised by both customers and law enforcement officials.

Transparency Through Parts and Service History

Apple is committed to transparency regarding a device's repair history, ensuring that second or third owners have access to comprehensive information about their device.

Through Parts and Service History, users can now view whether their device has been repaired and whether new or used genuine Apple parts were used in the process.

Expanding Access to Safe and Affordable Repairs

Over the past five years, Apple has significantly expanded access to genuine Apple parts and repair services, nearly doubling the number of service locations globally.

From Independent Repair Providers to Apple Authorized Service Providers, the network now encompasses over 10,000 locations worldwide. Additionally, the Self Service Repair program, launched in 2022, offers access to manuals, genuine parts, and tools used in Apple Store and Authorized Service Provider locations.

The Cupertino firm is headed towards improving access to safe and affordable repairs for customer satisfaction and environmental stewardship with the new process.

Aside from the iPhone 15 lineup, the new policy will apply to future iPhone models MacRumors mentioned in its report.