Virgin Media Rolls Out Smart Support to Address Poor Wi-Fi Uses of Customers

Virgin Media O2 has unveiled its latest innovation in customer service - a game-changing smart support system designed to detect and resolve Wi-Fi issues remotely. This will eliminate the need for traditional phone-based troubleshooting.

Streamlining Support Process

Gone are the days of enduring frustrating phone queues to report Wi-Fi problems. With the new smart service, customers can enjoy seamless connectivity without the hassle of lengthy support calls.

According to The Sun, this innovative system continuously monitors the performance of customers' Wi-Fi routers, detecting any disruptions in connectivity such as speed fluctuations and dropouts. By proactively identifying issues, the smart support system ensures uninterrupted internet access for users.

Effortless Resolution

When issues are detected, the system automatically initiates fixes overnight, minimizing disruption for customers. In many cases, problems are resolved without any action required from the user, providing hassle-free connectivity around the clock.

Personalized Assistance

For issues that cannot be resolved remotely, customers receive personalized guidance on troubleshooting steps they can take independently. If further assistance is needed, customers can easily schedule a free engineer appointment at their convenience.

Initially available to 300,000 Virgin Media customers, the smart support service is set to expand to the entire customer base in the future. As the system evolves, improvements will be made to enhance its effectiveness and reliability.

What They Pay is What They Receive

Virgin Media ensures that customers receive the speeds they pay for, with download speeds of 30Mbps guaranteed in every room. In cases where customers experience slower speeds, they are entitled to a free Wi-Fi booster or £100 bill credit, ensuring optimal connectivity throughout the home.

One Silent Culprit Behind Slow Wi-Fi

Last month, Tech Times reported that Virgin Media issued a warning to its customers. At the time, it advised them to be aware of the antivirus apps on their computers as it could slow down the Wi-Fi speed without them knowing.

An antivirus software is no doubt an effective tool in subduing malware and other malicious entities on a PC. However, there's a downside that people need to see here.

People have no idea that antivirus apps eat up extra bandwidth and this could affect the performance of your Wi-Fi in the long run.

To optimize the speed of your Wi-Fi, you need to schedule antivirus scans ahead. It's ideal to do this on low network usage. You can also disable other running apps in the background of the PC to save for potential bandwidth consumed.

Aside from the silent culprit, the location of your Wi-Fi in your working area could also be one of the reasons behind slow Wi-Fi.