The popularity of generative AI has paved the way for companies to adopt AI chatbots into their services. These chatbots can mimic human conversation through machine learning and natural language processing to interpret human language and understand the intent behind the user's intent.
AI chatbots are trained on large data sets to recognize patterns and learn from previous conversations to improve their responses. Even if they are still prone to error, they have gradually improved in handling complex requests to generate more accurate results.
The presence of chatbots is not entirely new. Brands have leveraged traditional rule-based chatbots to answer specific queries. Even if they are not programmed to respond to various language changes, they can still assist users as long as certain keywords or specific phrases enable their canned responses.
What are the benefits of AI chatbots?
AI chatbots have been used across industries to provide better user experience and improve customer service. They are available round-the-clock to provide support, regardless of staff availability. They can handle multiple conversations simultaneously, ensuring fast response times to improve overall efficiency or drive customer satisfaction.
This intelligent automation can also collect valuable customer data, which companies can use to make informed business decisions that yield better outcomes. Since AI chatbots are not limited to established rules, they can assist customers through every stage of the buyer journey, boosting the conversation rates to turn leads into prospects.
Outlined below are the top 5 AI chatbots in 2023:
1 SAAS First Milly
Overview
SAAS First is a comprehensive platform made for customer support teams and SaaS companies. It features a conversational AI-powered chatbot called Milly, an invaluable tool that can yield more natural and engaging interactions with customers for better communication and more satisfied clients.
It is the first company to successfully develop an AI-powered chatbot for customer support, proving its credibility and expertise in the field. It has also successfully reduced the number of hallucinations in the answers of AI chatbots to 0.5%, making its accuracy outstandingly high. Milly also responds extremely fast, based on recent feedback.
It utilizes the latest and most powerful language models available with its integration with OpenAI. Milly is equipped with the best AI-driven language understanding and generation capabilities, resulting in higher-quality responses and personalized customer support.
SAAS First understands the quality of customer support depends on the accuracy and relevance customer support teams can provide. Hence, it has carefully engineered prompts to ensure Milly can answer customer queries. It can deliver more accurate and helpful information, ensuring high customer satisfaction and an efficient support process.
SAAS First continuously updates and improves its platform to remain at the forefront of customer support technology. The company is committed to constant growth and development, adapting to the market's changing needs so businesses can leverage its AI chatbot, Milly, to get ahead of the competition.
Features
Accurate and Relevant Answers
Milly can directly learn from Help Center articles and website content. The AI chatbot of SAAS First automatically learns and understands by crawling all the pages on the site to provide accurate and relevant answers, ensuring every response aligns with the product or service descriptions of the provider.
Train Milly
This intelligent automation can also learn from custom snippets to deliver the best-personalized customer support experience. By editing the snippets, businesses can ensure Milly consistently provides the up to date information to customers. They can test its responses and fine-tune its knowledge base so the AI chatbot remains a reliable resource for the customer and customer support team.
Reply in Real Time
It can understand the query and reply to the user in real time. When activated, the AI chatbot handles all incoming chat messages simultaneously. If it fails to provide a satisfactory answer, Milly automatically transfers the conversation to the customer support team. This ensures a smooth transition to maintain the high quality of the service and prevent customer churn.
Lightning Fast Messaging and Email Response
Milly is designed to help customer support teams as they handle the deluge of multiple incoming messages and emails. It can respond lightning fast, crafting personalized and prompt responses within 10 seconds, reducing the delay that may cause customers to turn away. It can masterfully reword product or service information while maintaining tone and text, streamlining customer support for business efficiency and customer retention.
SAAS First also contains inbox and live chat modules that can further improve customer support and sales processes. The Inbox module centralizes all emails for customer support and sales teams in one place, offering a comprehensive view of open, resolved, and AI-handled conversations so admins can track the status of each engagement, even the ones dealt with by Milly.
It can also provide additional customer information with the help of Live Chat, such as browsing history and location based on the transaction history, enabling teams to tailor their support and sales responses to the needs and preferences of the customer.
SAAS First offers fair pricing so all businesses can leverage its customer support technology without breaking the bank. At the price of $9, companies have the intelligent assistance of Milly, an omnichannel inbox for multichannel marketing, and a live chat system that can boost engagement rates and improve customer satisfaction, resulting in business growth and success.
2 ChatGPT
Overview
ChatGPT is trained to follow an instruction or provide an answer based on a prompt given by the user. It is the AI chatbot of OpenAI that went viral in late 2022 and popularized the use of generative AI across many industries.
OpenAI is an AI research and deployment company that leverages artificial general intelligence to benefit humanity. It trained the initial model of ChatGPT using the Reinforcement Learning from Human Feedback method.
It combined the new dialogue dataset generated from the method with the InstructGPT dataset and transformed it into a dialogue format, leading to the creation of the AI chatbot. While ChatGPT can tailor its responses, it can sometimes write inaccurate or incomplete answers.
It is sensitive to tweaks, requiring the user to carefully curate its prompt to get a response from the AI chatbot. All prompts get passed to the AI model, running them through its systems and returning the results to ChatGPT, where they are displayed in a conversational style.
ChatGPT is now trained on a much larger dataset when compared to its previous version. It can generate more accurate answers for users. It has many use cases. It can explain code, plan an itinerary, create a draft, and even translate recipes into different languages. It remains at the forefront of the industry despite its occasional hallucinations (or factual errors).
Features
Context
ChatGPT generates answers in the context of the conversation. It remembers every prompt to increase the relevance and accuracy of its response. The AI chatbot can modify its response based on the initial prompt from the user to provide a better that matches the query or instruction, like reducing a block of text into two sentences or altering the tone from formal to casual. It can also regenerate a new response if it fails to meet the user's standards or preferences.
Feedback
ChatGPT cannot determine whether its responses are good or bad. It relies on users to provide the data to learn the differences and provide better answers. Users can like, dislike, or provide additional feedback to lessen the errors and inconsistencies of the AI chatbot and improve its responses.
Custom Instructions
Users can tailor the responses of ChatGPT through custom instructions where their personalized requests get taken into account. Every time the AI chatbot answers, it answers based on customized instructions, like preparing a table instead of a text-based response.
ChatGPT also features voice and image capabilities for Plus and Enterprisers users. It can respond in a natural voice to answer any prompt. Even if the chatbot cannot be paused, the answer gets converted into a text version when it is interrupted.
3 Bard
Overview
Bard is the conversational AI tool developed by Google that can help users brainstorm ideas, spark creativity, and drive productivity. It is an AI experiment by the search engine giant that can generate text, translate language, write content, and more.
Like other AI chatbots, it gathers information from other sources or uses its data to generate a response. It learns by processing trillions of words to identify patterns that make up human language so it can reply in common language patterns humans can understand.
Since it is an experiment, it is bound to make mistakes, yet it constantly learns from prompts, responses, and feedback. Users can mark responses as good or bad or report a legal issue when appropriate.
Features
Cite Sources
Bard is intended to generate original content. Google has designed the systems to limit the chances of content replication. If it quotes extensively from a webpage, it cites the sources where the content is taken from.
In some cases, it also provides a link so users can navigate directly to the main source. If the response is based on content from an extension, it can also provide the links that it used, like emails from Google Mail.
Fact Check
Users can directly fact-check the responses of Bard by clicking the Google icon below the result to get related Google search queries.
Modify Responses
Bard can reduce blocks of text into shorter sentences or turn complex sentences into simpler ones through its modifications. It can modify its responses to make them simpler, shorter, longer, more casual, or more professional, depending on the preference of the user. Different versions of the response are also available for review.
Users can like or dislike to inform the AI chatbot which answers they deem best.
Bard can also show images along with its answers. It pulls images from Google Search to provide visual context for certain prompts like landscaping inspiration or examples of artwork in different trends throughout history. While one cannot fully rely on the AI tool, it can aid in generating ideas to lessen the workload of business teams.
4 Afforai
Overview
Afforai is an AI chatbot that ensures research-level accuracy with detailed citations for every answer. It can search, summarize, and translate information from multiple sources to provide a relevant and accurate answer, saving many people from the stress of tedious research.
It supports more than 100 languages, making it accessible to more users worldwide. It can filter out irrelevant information, ensuring high-quality responses for every prompt. In the meantime, it can only support the uploading of local documents and websites. It is bound to include integrations with other cloud solutions soon to streamline the workflow of business and personal users.
Features
Afforai features three modes users can leverage to obtain answers: fast mode, powerful mode, and Google mode. Each serves different purposes, yet all base their answers on the documents uploaded, ensuring the accuracy of information.
Users can choose fast mode for applications that only require a small part of a document to be scanned or powerful mode for a more substantial answer. Good mode, however, provides the top 3 results from the Google search to support the information gathered from a document.
Afforaia cites the source where the information has been extracted from and highlights it, saving users time in validating information. It can extract data from various formats such as DOCX, PPTX, XLSL, PDF, and other texts, even links from websites.
It contains a built-in document viewer so users can easily search a file or use it as a reference for additional data citations. It also features unbreakable security, using Azure Server and Azure OpenAI API, for data protection and privacy. It is recommended to keep the prompt length to a thousand characters to ensure the answers the AI chatbot generates are well-structured, informative, and high quality.
5 Perplexity
Overview
Perplexity is an AI-powered metaphorical Swiss army knife for information and discovery. It can handle different tasks, from simple factual queries to complex conceptual inquiries. It can understand and respond to different types of questions, taking into account the context of the conversation to provide a personalized and accurate answer.
Features
Perplexity answers questions by scanning personal documents or searching the web. Users get a complete project view in one space. They can create code, summarize articles, or create a recipe based on specific ingredients.
It features a copilot that allows users to explore topics in-depth and learn new information. It is a conversational search guide that fine-tunes its answers based on the user's needs. It asks for details from preferences or budgets to provide a tailored result.
It can summarize the most relevant findings even when it pulls from a diverse range of sources to get a complete view of information, making it useful for planning trips, academic research, news briefings, and more.
Users can adjust the settings of the AI chatbot, like its language, output format, and tone to suit their needs, so the answers can match their responses in real life. All conversations are contained in a thread where users can edit the original queries or ask additional questions for clarification. Overall, it has a wide range of use cases that extend beyond content creation or customer support.
Conclusion
Lessen the workload of customer support or marketing teams by leveraging AI to drive productivity and achieve efficiency. These tools can streamline time-consuming tasks like drafting content or answering endless customer queries. While they differ in levels of accuracy, all of them can ensure fast response times. Choose from the top 5 AI chatbots of 2023 to provide a better user experience and make almost anything accessible with a prompt.
