In the ever-evolving world of innovation, defying industry norms is essential to create something extraordinary. Dr. Henna Karna, renowned for her transformative digital innovations and customer-centric strategies, exemplifies this visionary thinking.
During her time as the President at Verisk Digital Services, a division of Verisk Analytics, she embarked on a groundbreaking project to reshape the insurance industry.
Over several years and phases, Henna invested $20 million dollars in the creation of the industry's first digital ecosystem. Through extensive market research, customer partnerships, and working with expert analysts, she identified gaps in existing customer strategies and secured funding for this ingenious solution.
In an impressively short timeframe of just nine months, Henna conceptualized a patented digital exchange platform. Well ahead of its time, in 2011, Henna's technology solution was the first in the industry to bring together the customer and the provider in a digital exchange for actionable analytical insights and scalable proficiency.
Former peer, Dave Cummings, a former colleague of Karna's when both worked at Verisk, shared in an interview, "Henna's strong suit is her ability to see the future of insurance-further over the horizon than anyone else I know."
This trailblazing development revolutionized how businesses engage with their customers in the digital space. Leveraging the power of big data, analytics, and customer insights, the comprehensive platform created a multifaceted and tiered ecosystem.
During her time as the global Chief Data Officer at AXA XL, Henna designed and led the team execution of the first data ecosystem & engagement platform that facilitated seamless interactions, empowering businesses to develop digital applications and unlock the potential for data monetization. With its transformative capabilities, the platform is reshaping industries, driving customer-centric strategies, and paving the way for a digital future.
Serving as a centralized hub, the platform allows businesses to manage and optimize their digital presence across websites, mobile applications, social media accounts, and other digital touchpoints. By employing real-time tracking and monitoring of customer interactions, businesses gain valuable data for making informed decisions, facilitating a constant refinement of their engagement strategies.
Henna's groundbreaking work and her team's efforts earned them numerous esteemed accolades, including the prestigious CELENT Model Insurer - Innovation award in 2019. Her remarkable contributions to the insurance field were further acknowledged when she became one of the top three finalists for the Insurance Nexus Lifetime Achievement Awards in 2019.
In 2020, Henna solidified her status as a pioneering and influential figure within the industry, being recognized as one of the leading Top Insurance Women Executives.
Her pioneering contributions have propelled the commercial industry into an unprecedented era of digital advancement. In 2022, Henna led the design and build of Google's first packaged solution for the Insurance industry, which made its debut with lighthouse customers, including Travelers. By implementing these digital capabilities, businesses can streamline their digital operations, strengthen customer engagement, increase brand loyalty, and gain a competitive edge in today's digital landscape.
To delve deeper into the revolutionary work of Henna Karna, follow her on Linkedin. With her visionary thinking and transformative innovations, Henna continues to redefine what's possible in the digital world.
