For over 30 years, PCA Technology Group has offered managed IT services to small and medium businesses across New York. The IT solutions company empowers these SMBs to take charge of their IT infrastructure and strengthen it against cyber-attacks and other disastrous scenarios.
PCA employs a client-first approach, aiming to understand their needs first, as they may not have the resources to hire in-house IT support to maintain their IT systems. PCA tailors its IT solutions to meet the unique needs and challenges faced by SMBs. Regardless of the complexity of the problem, even the distance it has to travel, PCA is fully equipped as a managed IT services provider to secure the IT systems of its clients.
What Is an Example of Managed IT Services?
Managed IT services cover a wide range of IT solutions that can address the infrastructure, platform, or software a company uses. One example is the 24/7 desk support, which allows companies to contact a managed IT services provider like PCA for technical assistance or to report problems that must be handled on-site.
Another example is managed security. This managed IT service involves system monitoring and threat detection, enabling a managed IT services provider to track the performance of the IT systems of a company. The goal is to prevent issues from surfacing or address them quickly as soon as they're detected. Even in addressing these issues, PCA can ensure that there would be no disruption in the organization's business functions.
Recognition of PCA
Over the years, PCA has been recognized as the industry's top managed IT services provider. It was only last year when the IT solutions company was recognized as the Most Promising Managed IT Services Provider by CIO Review. PCA also received recognition from Clutch as one of the Top B2B Companies and was awarded by UpCity for its local excellence in Buffalo, New York. This only proves the credibility and qualifications of PCA to deliver an outstanding managed IT service to its clients.
Managed IT Services of PCA
The Managed IT services of PCA offer comprehensive management of IT infrastructure. The IT solutions company utilizes its established framework to provide tools and services, ensuring that an organization's systems function without disrupting its operations to keep its people productive. The framework includes the following:
Dedicated team
PCA assigns a dedicated team to understand the IT systems of the company. This includes network engineers and help desk personnel with years of professional expertise to ensure support for the business.
Site Inventory & Assessment
The IT solutions company performs a comprehensive assessment of the IT environment to provide recommendations and a roadmap tailored to the organization. This includes a detailed inventory of what's lacking, what needs improvement, and other concerns to manage the organization's site fully.
Cybersecurity
PCA implements multiple layers of cybersecurity to protect the organization from malicious or threat actors on a real-time basis. The IT solutions company ensures the organization complies with existing security regulations to maintain its robust IT system.
Cloud and Local Backup
While threats are unavoidable, PCA also ensures a business continuity and disaster recovery solution through cloud and local backup. If ever a network has been compromised, the company's data is still accessible for the organization to regain its footing in the industry and to minimize its downtime.
Managed Network and Status Reporting
PCA takes charge of monitoring and maintaining the network infrastructure to optimize the operations and lower the expenses.
Scheduled Onsite Visits
The scheduled onsite visits serve as a proactive measure from PCA's dedicated team to ensure that everything is running smoothly and securely.
Automation
With automation, PCA increases efficiency and streamlines the organization's processes to improve its business functions and drive ROI.
Period Business Reviews
The period business reviews are presented during recurring meetings to revisit the critical topics, action items, and other IT concerns. This aims to maximize business alignment and strengthen the partnership between the managed IT services provider and the respective organization.
Application of Managed IT Services
Given the scope of its framework, PCA has received 5-star reviews from its clients on the review platform of Clutch. Typically, clients are approached by a Clutch analyst to evaluate the company's performance and maintain the review's objectivity.
One client of PCA, for example, was the executive director of a substance abuse prevention agency. The client chose the IT solutions company as its new managed IT services provider. PCA managed the entire IT system, from the hardware and computers, as well as the WiFi network.
The managed IT services of PCA extended to managing and installing programs specifically designed for the agency. PCA also offered remote services to the agency during the initial project.
The client praised the company for its great customer service, stating that PCA was very responsive and efficient in its work. Since their initial engagement in 2020, the partnership between them remains strong to this day.
Proven Process of PCA
PCA can earn consistent 5-star reviews as a managed IT services provider due to its Proven Process. The IT solutions company developed this approach to ensure the best quality in delivering its services. The Proven Process involves listening to understand the client's needs, discovering the strengths and weaknesses of the existing infrastructure and network, and recommending an IT solution that best supports the company's overall needs.
PCA takes charge of the whole operation, driving the IT ecosystem with its dedicated team and advanced technologies to ensure its clients can focus on their business instead of the complexities of IT systems. Lastly, the managed IT services provider is always available for maintenance and support while providing detailed reports for transparency of its services.
Other services
As an IT solutions company, PCA is not limited to managed IT services. PCA also delivers solutions related to cybersecurity, software development, cloud computing, and business phone systems. Through its partnerships with well-known brands like Microsoft, HP, Logitech, and other tech providers, PCA is supported with the latest technologies to provide IT support for small to medium-sized businesses at a competitive price.
Conclusion
Since 1989, PCA has delivered managed IT services to SMBs in New York. With its genuine and effective Proven Process approach, multiple partnerships, and industry expertise, organizations can trust PCA to address their IT needs as they focus on their business. Guaranteed, PCA can return their investments through its tailored IT solutions. Book PCA now.
