Finding the best business process outsourcing companies can either make or break your company. Without a reliable partner, you're putting the backbone of your business at risk and opening the door for mediocre or even damaging services.
As with every investment, it's important to lay down the different business process outsourcing providers and their features to see which is best for your company. For a service to be considered the best, it must have these traits:
- Years of experience
- Flexibility
- Scalability
- Extreme professionalism
- Commitment to social impact
Here are the best BPO companies in 2023 with these traits.
1. NextWealth
NextWealth is a cutting-edge company with deep roots in quality business process outsourcing services. It leverages technology to keep up with the ever-changing topography of the industry today. It has years of experience in both traditional and modern businesses and functions on a business model designed to create the perfect outcomes for its clients.
This 12 year old business process outsourcing company was founded by Wipro veterans. Its founders, Dr. Sridhar Mitta, Mr. Anand Talwai, and Ms. Mythily Ramesh, have worked together to build a company with a social impact and purpose that embodies flexibility, scalability, and professionalism to deliver the best quality for its customers.
The BPO company provides employment to eligible graduates from small towns, focusing on women. Although it provides opportunities to those without access, its esteemed training practices ensure they pass the company's high standards.
The company focuses on three major service areas: AI/ML data services, Digital CX services, and IT/BPM services. It has a track record of servicing some of the largest global companies. It has serviced clients in AI/ML tech, eCommerce, FinTech, BFSI, Healthcare, and other domains.
NextWealth offers innovative Artificial Intelligence and Machine Learning (AI/ML) data services with experienced staff that can handle training data collection, data annotation, tagging, exception handling, etc. The company follows proper AI ethics without sacrificing the quality and efficiency of training the model.
As one of its main business process outsourcing services, the company has a strong background in digital customer experience services (DCX). It already has the infrastructure to recruit, train, and refine customer service, making them adaptable to whatever industry domain its clients are in. Aside from its flexibility and commitment to enterprise grade quality, the company designs its offerings to be scalable as your company gets bigger.
NextWealth also offers Information Technology and Business Process Management (IT/BPM) services. The company is especially good at delivering Revenue Cycle Management, L1/L2 technical support, LCNC as well as testing services.
NextWealth prides itself on its unique business model known as the Distributed Delivery Model, which provides services from delivery centers located in small towns headed by a local entrepreneur who understands the nuances of the place. It operates in four states, with six centers, employing over 4,500 graduates!
Another benefit of NextWealth is that it is skilled in the financial industry, with specialized finance and accounting outsource business process services that can match its clients' locations. By employing financial experts and having years of experience in the industry, the company has handled the finances of businesses from small to enterprise level.
The company runs comprehensive services to help businesses achieve higher efficiencies by focusing on the core business process while increasing productivity across multiple fields. Its main advantage against other companies is that it is technology-driven and doesn't shy away from using automation, AI, and cloud technology.
Features
- Can be seen as an impact sourcing company as it is women owned and also has a diversity percentage ratio of 55% : 45% (women to men).
- Deliver world class quality. Has NPS scores of >70 for the last 4 years
- Flexible plans and models
- Customizable packages
- Onboard client's current best practices
- Genuinity and social impact
- Experience in the health and financial field
Pros
- Uses innovative tech like AI- or cloud-enabled tools
- Relies on futuristic models to help increase scalability
- Prioritizes data-driven decisions
- Uses intelligently optimized systems to reduce cost and increase productivity
- Social Impact by providing jobs to untapped talent in small towns thereby uplifting society
- Lesser attrition compared to similar companies that operate from big cities
Cons
- It could be complicated for very small systems
- Centers are located primarily in small towns
2. Accenture
Accenture is a major BPO that focuses on futuristic solutions as it simultaneously functions as an IT company and a BPO company. With a presence in over 120 countries and over half a million people employed globally, the company is known as one of the largest and most reliable services.
The company also served major clients, securing a spot in the Fortune Global 500 with some large names using its IT and CX services. Accenture looks at sustainability services to ensure rapid developments and technological changes don't overthrow clients' systems.
Accenture also provides app and software development services, allowing you to create personalized systems or business products. It can help you develop backend or frontend software/apps with services ranging from designing to managing them.
Features
- Business strategy consulting
- Commercial software packages
- Use of automation, smart machine, AI, etc.
- Custom app development (including PaaS and Open Source)
- Data collection and analytics
Pros
- Holistic evaluation
- Diagnose and remedy business issues with qualified consultants
- Research-backed solutions offering
- Product design support
Cons
- The workforce is still required in certain positions
- The decisions could be improved by deviating from traditional practices
- More dynamic frameworks could be better
3. Concentrix
Although it has technology-ready services, Concentrix is a BPO focusing on solutions for other industries like automotive, healthcare, finance, and eCommerce. The company operates in a customized setting, allowing it to fit different niches.
The company dedicates its systems to flexibility on top of expertise, with experts in multiple fields that help adjust its BPO services to whatever industry its clients are in. Concentrix not only has a global workforce, but it also has a global client pool, with businesses located in over 150 countries.
Concentrix also acquired another known figure in the BPO space, Convergys. This was for the company to strengthen its current services and add the expertise of Convergys to its offerings.
Features
- All-industry coverage from travel to health and more
- Simple program for businesses without technical experience
- Premium phone and email support for clients
- Adaptability and scalability with all niches
Pros
- Stand-alone service can handle everything from BPO to backend work
- Affordable solution for SMEs
- Analytics availability to help improve business practices
- Marketing solutions from email to SEO
Cons
- Better for SMEs and startups
- Its simplicity can sometimes be limiting
4. Teleperformance
Teleperformance is a BPO company with deep roots in services ranging from backend to marketing. It offers automation, social media management, and analytics, among others, and is a useful tool for startups that don't want to hop on an industry-grade provider immediately.
The company specializes in content moderation and marketing, making it ideal for businesses that prefer outsourcing these complicated tasks to deal with them in-house. This French-based IPO also focuses on customer service, with a team of experts pooled from around the world.
Teleperformance offers general solutions to basic business process outsourcing tasks, but it can also adapt to more advanced systems should there be a need to do so. The company positions itself as a strategic partner to empower the client's systems or even replace them if needed.
Features
- Flexible systems training to meet clients' needs
- Wide range of services mostly used by SMEs and startups
- Handles over 300 languages and dialects
Pros
- Fast implementations of your services
- Irate customer handling
- Partnered with One Tree Planted for reforestation
Cons
- Leaves room for error
- Specific systems training takes longer, and more input is required
5. DOXA
DOXA is a BPO company that offers highly scalable solutions, allowing businesses to build on top of their packages and customize them according to needs. The company adopts advanced practices, leveraging technology wherever beneficial to help boost efficiency and increase productivity.
The company also takes a practical approach, not overcharging clients for simple services and allowing them to grow with the BPO as their demands increase. DOXA has a global team for companies that need specific workers from different demographics.
It also offers expert customer support for clients' industries and can adapt quickly to their standard operating procedures (SOPs). It also takes a very scalable solution to the workforce, ensuring all staff are equipped with the basics and empowering them with specialized training designed for a client's specific industry.
Features
- Robotic Process Automation (RPA) for improved processes
- Staff scaling with already-equipped individuals
- Secure systems for data safety
- Higher productivity allows clients to save on wages
Pros
- Data and practice transparency at all levels
- Data-driven to attain measurable positive results
- Inclusive and diversity-empowered
Cons
- Simplistic solutions may lag behind in complex problems
- Solutions might take a while to perfect
Conclusion
Since quality service is of utmost importance, a business can rely on a BPO service, giving them room to scale, customize, and rely on for social impact. One problem haunting the BPO industry today is unethical practices, which the companies listed above refrain from doing.
Since each business has its own unique requirements, it's best to look for a BPO solution that best fits its individual needs. Our review finds NextWealth to be one of the most comprehensive solutions regarding growth, quality, and making a difference in society.
Other solutions on this list are also recommended should you have specific needs for your business, especially as a startup or an SME. We recommend entering a trial mode or testing out services for a shorter period before committing to a longer term.
However, we recommend entering a long-term deal if you want to save costs. This will not only help you cut costs but will also ensure the company allocates more resources to improving, maintaining, and growing your needed BPO solutions.
