Hotel guests know how convenient it is to call for in-room dining or housekeeping. If everything goes as planned, the guest will be satisfied and enjoy a peaceful stay.
This situation is not always the case when the staff has them on hold or doesn't take the order correctly. This causes kitchen delays when meals have to be redone and creates staff apology fatigue.
How Xina AI can enhance the hospitality service
Xina AI, a voice-ordering program accessible via a tablet installed in the room, offers a straightforward solution to these issues. Hotel guests can easily order room service or housekeeping using the in-room tablet or by scanning a QR code with their mobile phones. The cloud-based AI application allows guests to remotely submit requests for food, towels, or other items that they may need to make their stay enjoyable, all without human interaction. Xina can upsell additional items and even answer any question that hotel staff would have to answer such as amenity locations, spa hours, and hotel promotions.
The system has the potential to become highly effective, resulting in a drastic reduction in the number of hotel employees required. A study estimates that AI and robots could replace 25% of the current hospitality workforce by 2025. It's unlikely that AI will be able to replace all human hotel workers, but there may be a considerable increase in the number of AI-powered assistants soon.
Creating Xina AI
Carl Sconnely, the founder of Quartile 3 Robotics, conceptualized Xina AI. After a negative experience with a restaurant's touch-screen kiosk, he decided to create a software where orders could be placed through speech. Tell Xina what you'd like to order as you would any human order taker..
Xina AI is a suitable solution for hotels seeking to reduce labor costs, improve customer service, and boost productivity. Xina Voice Ordering AI is powered by Quartile 3 Robotics, a Miami-based software company that is set to revolutionize the hotel room service experience.
Delivering personalized customer experience
"Hotel guests speak to Xina AI as they would a human, and their requests are immediately displayed on housekeeping and restaurant screens. Xina respects guest privacy," says CEO Carl Sconnely. "Xina only listens when the guest touches the talk button and immediately shuts off the microphone when they release it." This technology is a big win for both the hotel and the guests staying there.
