Fiido's T1 E-bikes Are Breaking in Half, Company Issues Recall, Bets $10,000 for Safer New Units

Fiido, an electric bike company, has reportedly issued a recall for their Fiido T1 e-bike due to frame defects that cause the bike to snap in half. The company's urgent notice also advised users to stop using the e-bike.

This comes only six months after the Hong Kong-based electric bicycle company issued a recall for the Fiido X electric bike due to frame integrity issues. According to an April report by The Verge, Fiido notified owners of recall plans, offering free collection and replacement with an improved Fiido X or another, but comparable, e-bike sold by the company.

The stronger 2.0 frame is now said to be backed by a three-year warranty. The same issue has now arisen with the company's bikes, albeit in a different model.

Fiido T1 Frames Broke in Two

As per Electrek, the issue was caused by a highly engineered magnesium frame with a sleek and minimalist design. The metal tubing design, as seen in the images in the report, failed to support the rider and the weight of the backside engine.

Also, based on the report, the design was a little too sleek near the collapsible mechanism, causing the bikes to start to crack in half because of repeated stress-induced micro-fractures of the frame.

This is especially surprising given that the company advertises that the electric bike's front fork is designed to withstand and absorb shock. According to Fiido, the bike's suspension forks are designed to eliminate bumps caused by the front wheel's travel. Product descriptions also read that it is ideal for making difficult trails feel more comfortable.

A Fiido representative told Electrek that the company has already started inspecting their products and that a welding defect was discovered in a number of T1 bike units. The representative also stated that the problem is the result of a manufacturing error.

Fiido Takes Responsibility

Fiido has already stated that they have begun working on an improved design since the issue was discovered. According to them, the new design is already in production and will be used to replace every single product in the batch.

Furthermore, Fiido is said to be making a $10,000 dollar promise to help restore consumer trust in their product. The company is also beginning to assist customers in returning their units for a replacement, as outlined by a Reddit user.

As said by Reddit user theconserver, the company is now offering replacements for the same bike models, but users must keep their original battery and charger for the replacement units. The user also claims that the new frame is reinforced on both the exterior and inside the frame.

To win back owners, the company added a few other improvements to the bike, such as hydraulic disc brakes in place of the previous mechanical disc brakes.

How can Fiido customers request a replacement and learn more about the company's products? Fiido has a website where users can check their bike serial numbers to see if their frame is among those affected.