[UPDATE] Affected Optus Customers Could Appeal For the Replacement of their Driver License —Here's How

The New South Wales state has notified the affected Optus customers of the recent data breach about replacing their driver's licenses. The government shared a simple procedure to do that, and here's how.

How to Apply For a New Driver's License Number?

The Optus cyberattack that took place last week was reportedly the most massive hack in Australia. Previously, the authorities said that hackers attacked nearly 10 million customers.

To extend some help to the victims, the NSW government told the affected customers that they could apply for a new driver's license if their number was stolen. But before, Optus should send a notification to the victims if their information was compromised.

According to a report by News.com.au, customers should first go to the official app of Service NSW. No physical card will be issued, and all you need is just an interim card number.

After applying for your stolen driver's license number, just wait for 10 business days before a new plastic license card arrives at your current residential address.

According to Customer Service Minister Victor Dominello, Optus customers will need to pay a replacement fee which will cost $29. However, it is expected that their payment will be reimbursed in the next few days.

"People are understandably stressed and need a pathway forward," Dominello posted on Twitter. He apologized for the very long delivery time for the license card.

How About the Replacement of Identity Documents?

In the same report from News.com.au, Dominello mentioned that the government launched its support for replacing the identity documents of the affected Optus customers.

Dominello urged the victims to immediately keep in touch with ID support if they have concerns regarding the replacement of their files. They can call the organization for help by contacting 1800 001 040.

As of writing, the federal government of Australia is investigating the deal with the Optus hacker, who reportedly apologized in a now-deleted post.

Optus Hacker Won't Leak the Data Anymore

According to ABC News, the alleged Optus cybercriminal has claimed that they won't leak the customer data because "too many eyes" are on the lookout for them.

In an online message, the Optus hacker apologized to over 10,000 Australian customers who were impacted by the data breach. The online account also said they don't care about the ransom anymore.

Furthermore, the hacker admitted that it was a "mistake" to leak the data of the individuals. While the person sounds to be the legitimate hacker behind the Optus cyberattack, some security analysts have not yet confirmed the real identity of the cybercriminal.

Earlier this week, Optus rolled out free credit monitoring to the most affected customers by the hack. The subscription will be available for free for 12 months.

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Written by Joseph Henry