2K, an American video game publisher, recently confirmed that they were the latest victim of a series of cyberattacks that began last week. The recent intrusion has reportedly impacted 2K's customer service system.
The game publisher is responsible for Battleborn, BioShock, Borderlands, NBA 2K, and other franchises. 2K was founded under Take-Two Interactive in January 2005 through the 2K Games and 2K Sports labels, following Take-Two Interactive's acquisition of Visual Concepts.
2K Is Targeted by Cyberattack
Following a GameRant report, 2K Games' publisher has informed its users of the recent hacking and advised them to be extra cautious when interacting with email related to the game publisher's customer support service.
Furthermore, 2K advised its clients to change their passwords and install anti-malware applications as a precaution against what might happen next.
This hacking incident is the most recent in a series of cyberattacks on major technology companies, including video game studios, apps, and fintech firms. Following the weekend leak of Grand Theft Auto 6, reports indicate that the FBI and US Department of Justice are investigating the accused hackers responsible for the cyberattack in collaboration with Uber.
The two companies are now working with law enforcement to track down the Lapsus$ hacker group, which is suspected of being responsible for both the GTA 6 leak and Uber's cyberattack.
Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY
— 2K Support (@2KSupport) September 20, 2022
For 2K to issue a public statement urging users to change their passwords and install anti-virus software indicates that the threat at hand is more serious than the two aforementioned cases of major hacking.
2K Confirmed Malicious Attack
Last Wednesday, Sept. 21, the sports video game publisher confirmed the hacking incident. According to 2K, an unauthorized third party compromised its customer support system by obtaining credentials from its main helpdesk.
"The unauthorized party sent a communication to certain players containing a malicious link," 2K advised its customers. "Please do not open any emails or click on any links that you receive from the 2K Games support account," the recent announcement added.
The 2K hack was first reported by the online news site Bleepingcomputer. As per early reports, 2K customers began receiving emails this morning informing them that they had opened support tickets on 2ksupport.zendesk.com, 2K's online support ticketing system. According to a similar report, the emails contained an executable that was actually the RedLine information-stealing malware.
In response, 2K has urged its customers to use extra caution online through its Twitter account for customer support. Users were reminded that it would never request their password or any other private information from them and that it would let them know when its website and emails were once again secure.
As per IGN, if users have already clicked on these links, 2K advises them to change passwords saved in web browsers, install anti-virus software, enable multi-factor authentication where possible, and double-check that no email account forwarding settings have been changed.
Stay updated here as developments continue to unfurl.
