Amazon Prime is facing a lawsuit on its sign-up and cancellation process, with CEO Andy Jassy and founder Jeff Bezos warding off the "burdensome" appearances of them testifying in court. The Prime sign-up process is allegedly putting the public in a significant routine to cancel their subscription, something that lawmakers are already looking into via the FTC.
Amazon Prime Cancellation Lawsuit: Jeff Bezos, Andy Jassy Not to Testify?
The Amazon Prime Cancellation lawsuit and the sign-up process is only one of the many cases that the FTC is putting up against the e-commerce company, with Bezos, Jassy, and a handful of employees to testify. According to The Verge, the FTC is asking for civil investigative demands (CIDs) which the team is currently fighting against from taking place.
The recent FTC filing received last August 5 is an effort by the company's legal team that appeals to "limit investigative demands," something that would not have many executives and employees to testify in court.
Amazon Prime's cancellation and sign-up process, and other programs that are not under the Prime membership feature are under investigation by the FTC.
Amazon Executives Find It 'Burdensome' to Appear in Court
According to Bloomberg, the CIDs are like subpoenas for the case and ask the executives, including 20 employees to testify in court for the lawsuit process. The legal team by Amazon, Bezos, and Jassy find it "burdensome" for the executives and employees to appear in court, further saying that it is only a form of harassment and disrupting its business operations.
Amazon Prime and its Cancellation Process
Amazon faces a massive case against them in the present and it is because of their alleged "dark pattern" for consumers to cancel the service, being taken to grievous steps before they get to unsubscribe from it. Consumer groups previously voiced their concerns about this process and are denouncing the company for its "tactics" to get people to stay.
However, it is something that the European Union did not let go of, and there is also a case like this in the region that aims to change the way for its constituents to break free from the service. EU demanded that Amazon give the public a chance for an easier cancellation process with only two clicks to do, instead of the maze-like procedure to break away from it.
Now, Amazon is getting the same case from its home country via the Federal Trade Commission which is now gathering information from its executives, including Bezos and Jassy.
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Written by Isaiah Richard
