Teleconferencing application Zoom is down today, Tuesday, June 21, at the very start of the US work day and culmination of the UK's. Various online reports suggest that Zoom users cannot access online meetings, as indicated by Ookla's DownDetector. This highlights a total of 13,884 reports that first gained traction as early as 9:40 AM EST. The site also shows that 57% of reported problems are attributed to the "Joining Conference" option, whereas 29% lists "Server Connection" issues.
Zoom picked up immense traffic amid the Covid-19 pandemic, which saw the teleconferencing firm generate a whopping $1.021 billion in revenue in the last quarter of 2020, up nearly 54% from the previous year. The company also has around 504,900 active business customers, gaining 485 million mobile downloads during 2020. According to Zoom's internal data published in a blog post in December 2021, Tuesday is among the busiest days of the week for meetings, coming in second behind Wednesday.
With the service being utilized across the globe for a total of 200 countries and territories, it's rather difficult to pinpoint exactly who and the areas in which the major issues are being experienced. According to DownDetector's outage map, several of the major business centers in the US are prime hotspots for reported problems, most prominent among them being Chicago, Washington, New York, and Boston.
On its own status page, Zoom itself confirms the problem as stemming from supposed "intermittent login issues to the core Zoominfor platform and API services." The site and its application seem to be back up and running now, as the incident is reported as resolved as of 5:13 EDT. Still, others are reporting issues as one commenter on DownDetector reports around 21 minutes ago as of writing at 11:56 EST that "Malaysia here still down."
Zoom's major flaws today come as similar internet outages rage across the industry experienced via Outlook, Cloudflare, and Amazon Web Services (AWS). Cloudflare itself was a rather nasty one, seeing some of the world's most important websites down due to the service's so-called 500 errors across various impacted regions. As for Microsoft's Outlook, many users expressed problems in viewing emails this morning.
Apologies for the disruption! We were experiencing an incident earlier, but this should be resolved now. If you're still having the issue, please let us know! Also, this thread is a reply to a message from yesterday, the status page should now be up to date for the issue today!
— Zoom (@Zoom) June 21, 2022
Zoom has yet to make any major official statement on the matter but did send out a Tweet at 12:00 PM EST to promote the Zoom Apps SDK launch, allowing customers to "create new apps that transform the meeting experience." In an earlier Tweet replying to one user asking if Zoom was down, the company later clarified that there was a disruption in services yet "should be resolved now."
