All savvy businesses have a multi-channel communication system, but phones are still as crucial as it has always been. Thus, startups to medium-sized companies invest in small business phone systems to streamline their operations.
Besides that, these systems are also the heart and soul of customer service teams. So, it's essential to focus on the right solution that not only maps to the rep's basic needs but also empowers them to perform better and be more productive.
When selecting a phone system for your business, it is critical to locate a solution that not only has the capabilities and features you require but also provides the degree of customer care you intend to integrate into your staff.
JustCall is trusted by 6,000 organizations worldwide and might be the answer you need to optimize customer support operations.
What Is a Business Phone System?
Planning to strengthen your customer service takes time, and the resources you will spend are not cheap. That is why you need to find the appropriate way to communicate with them. What better way to achieve it than with the best small business phone system available?
By definition, business phone systems allow companies to manage their inbound and outbound calls. An integral part of any business's communication strategy, they allow sales and support agents to make/receive calls, transfer calls, record conversations, and do much more based on their capabilities.
But the best small business phone system can do more than simply make and receive calls. Modern technologies should also transform the way your team operates, and your company runs. For instance, today, the majority are opting for cloud-based VoIP systems, which route calls via the internet rather than the landline.
A solution like this may help your employees make the shift to hybrid working easier by allowing them to use it from anywhere, collaborate, and make and take calls from just about any device connected to the internet.
Aside from that, there are two more types of business phone systems available (excluding VoIP), each with its own set of features and benefits:
PBX: PBX or Private Branch Exchange is a traditional phone system that allows you to set up line extensions within your company. Employees can use these extensions to make and receive calls from their desks or mobile device.
Cloud PBX: Cloud PBX is similar in concept to a traditional PBX. But instead of being owned by you, it's hosted by a third-party provider. This means that you don't have to worry about managing the equipment onsite or maintaining backups; everything is done remotely by someone else.
VoIP: VoIP stands for Voice over Internet Protocol. VoIP systems allow you to make calls over the internet rather than through traditional telephone lines. This often results in lower costs for both incoming and outgoing calls. Compared to other varieties, the VoIP corporate phone system has shown to deliver superior functionality. JustCall provides the same service but with advanced capabilities.
Which Business Phone System Is Best for Your Business?
JustCall is a full-featured cloud business phone system that allows you to centralize all of your voice and communication workflows under one roof. With this small business phone system, you can increase inbound and outbound call volume with advanced capabilities such as the auto-dialer, IVR, automatic call distribution system, SMS workflows, and native interfaces.
Also, this small business phone system can help you monitor live call activities and access call, team, and number metrics in one location. You may obtain a new phone number or transfer your current numbers, invite team members, and begin making and receiving calls.
Overall, the best small business phone system has sophisticated calling features, including an autodialer, smart call routing, native connectors, business messaging tools, etc. The following are their features:
Key Features
- Call Center Analytics: You can keep track of your live call performance and have all the metrics coming from calls, your teams, and numbers on one platform. You won't have to switch tabs to access them all. All cumulative data for the previous 30 minutes is available.
Call Monitoring: Listen to live calls, interact with your agent during the call, or join an existing conversation between your agent and a customer. To do so, connect the ongoing call with both your agent and the consumer and speak with the customer directly. Chat straight to the agent over the phone without informing the consumer. Or, you could listen to live agent calls without interruption.
Auto-dialer and Automation: JustCall speeds up the call process, so you don't have to wait and listen to a dial tone. Simply upload contact information and allow your remote employees to dial numbers on your behalf. Take notes while speaking with your contact, and they will be automatically synchronized in your CRM.
Workflow and Analytics: Conduct SMS and phone call campaigns to activate and nurture leads. With a single click, you may also delete voicemails. Then by using JustCall's extensive analytics dashboard and reporting tools, you can track the effectiveness of your campaigns and agents.
Simple Scaling and Coaching: Login from any device or location using local and toll-free numbers in more than 70 countries. You can provide live comments while on a call through advanced monitoring and call barging mechanisms.
Overall, JustCall is the best small company phone system for managing your customer service without a fuss. Just have the app at your disposal, connect to a reliable internet service, and get started right away. To link your favorite productivity tools, you can also take advantage of JustCall's several integrations.
Essentially, you may continue to carry out your previous workflows as usual. But JustCall assures that everything you've known will be improved to reduce the burden of your tasks.
Pros
Provides access to comprehensive analytics of your performance
Monitors calls conducted by your team in case the need arises
Offers easy to upload contact list and automated note-taking
Synced with CMS automatically
Helps boost your leads and remove unnecessary voicemails
Can access the business phone system from any device and location
Toll-free numbers in 70+ countries
Cons
Limited options to upload contact lists
Equipped with advanced characteristics, JustCall guarantees that you will only provide the best client experience during work operations. Simply retrieve phone numbers, carry out your typical workflow, make and receive calls, and track and record calls, all in one place.
Besides, if you're already using another small company phone system, JustCall can quickly move your phone numbers, staff, and data with ease.
Make the Call With JustCall
In business, you will never really have the slightest idea of what could happen the next day, especially when you're just getting started. However, it should not be an issue with the best small business phone system, like JustCall.
Join others who trust JustCall with their calls and get things started right away. Take advantage of a 70% discount for the first month, or book a demo to see how it works.
