Uber is currently in a bad position after some of its drivers complained that its app is charging them extra fare after passenger drop off.
To make it worst, one of the affected employees said that he had to post a tweet, which went really viral so that real customer support would contact him.
"On my 40-minute ride home, I was thinking about how I just lost money driving somebody," said Kurt, the viral Uber driver on Twitter.
"As a driver for Uber I was charged money to drive a passenger thirteen miles today. #Uber #Rideshare #Lyft," he added via his official Twitter account.
Kurt, who requested for his last name to be anonymous, said that he already contacted Uber Support for help. However, the representative said that the fare was calculated correctly.
Because of this, he was forced to share his experience on social media so that many people would be aware of the serious software bug.
Uber's Passenger Drop Off Fare Is A Bug
Various apps and other software are currently suffering from different internal issues and bugs. This includes Discord, which recently suffered from login issues, Microsoft, and other popular applications.
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Now, Uber joins them as its new software bug greatly affected some of its drivers. According to CNN Business Edition's latest report, Uber Support clarified that a system issue cost the additional fare.
The company only disclosed this problem after Kurt's tweet went viral, which has generated more than 4,000 retweets, 33,000 likes, and 500 quote tweets.
An Uber spokeswoman clarified that fares for certain trips booked through the app were miscalculated because of Uber Reserve's software bug.
She added that the company will pay all the affected drivers in full and release bug fixes and new safeguards for the app. However, the giant service company didn't disclose how long the bug was affecting its drivers.
Other Plans Of Uber To Compensate Affected Drivers
The Hill reported that Uber will also start reevaluating its support process since some drivers are still not paid in full due to the system error.
Aside from this, the company also announced that it will start implementing some changes in its fare policies to be soon resolved and not happen again.
For more news updates about Uber's Reserve software and its possibly upcoming issues, always keep your tabs open here at TechTimes.
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Written by: Griffin Davis
