Apple is cleaning up after their shortcomings on the display of the 13-inch MacBook Pro, which initially exhibited issues that portray black vertical lines that kill off parts of the backlight because of a production issue. The MacBook Pro Backlight Service Program has launched two years ago and has extended its provisions to accommodate and fix the display.
The most valuable technology company is owning up to their mistakes, with Apple Support's recently released statement that lets old MacBook Pro users know that it would fix the display for free, provided that it fits the profile. Users of the 13-inch MacBook Pro released from October 2016 until February 2018 are eligible for the fix covered by Apple.
Not only that, but it would also refund the charges that were paid by its customers with the repair of the display which initially costed the customer as they brought their laptops to the Apple store to fix the issue. According to Mac Rumors, Apple discovered that the flex cable that connects light and display is the issue which they discovered and fixed long ago.
Apple 13-inch MacBook Pro Backlight Service Program
According to Apple Support's recently released statement, a "very small" percentage of 13-inch MacBook Pro releases from late 2016 to early 2018 were affected by the issue, and has launched a program to fix it. The Apple 13-inch MacBook Pro Backlight Service Program was created to address the issue and let people know that it was a production fault on their part.
There are various indicators that the backlight of the MacBook Pro was affected and it should either have vertical black lines or dark spots that cover the screen or shut off the screen entirely. Apple said that the repair would be free of charge, giving the display a new flex cable that is now extended to 2 millimeters, which is known to fix the issue.
How to Know If Your Device is Eligible for the Free Repair
The devices that are eligible for repairs are 13-inch MacBook Pros that were sold from October 2016 until February 2018, indicating a "late 2016" and "early 2018" version information when viewed from the About information. Moreover, both MacBook Pro with the Two Thunderbolt 3 Ports and Four Thunderbolt 3 Ports are also eligible.
Click the Apple logo on the top left corner of the menu bar and choose "About This Mac." This option should display the version, model, and other information that is needed to determine if the computer is available for the free repair of the Backlight Service Program.
How to Apply to Apple's Support Website for the Free Repair
Apple advises to look for the nearest Apple Authorized Service Provider or Apple Retail Store to present the issue and have the 13-inch MacBook Pro listed for the repair. Another option is to head on to Apple's Get Support website and register the computer there, along with name and other contact details for mail-in service.
The repair program asks users to back up the data on one's MacBook Pro before sending or giving it to the service provider.
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Written by Isaiah Alonzo
