Amid pandemic, food delivery is one of the most in-demand services around the globe. Since most of us are encouraged to stay-at-home, we don't have any option but to call our favorite restaurant and hit us up with food. Most companies even have their taglines like 'Faster than you can imagine,' or even 'Always on time.'
The 'dark side' of this concept is that delivery guys are the ones that suffer. Just like how a viral article from China's 'People' Magazine highlighted it.
'Your order is coming'
After half a day that the article was posted, Alibaba's Ele.me released a new protocol allowing customers to extend their waiting time by five until 10 minutes voluntarily.
In this way, deliveries will have extended time to travel to get to their destination.
Ele.me also promised that they will no longer punish their drivers on the basis of good credit and service history, even if they are occasionally late with their deliveries.
So far, Meituan, its rival, has not yet commented on the matter.
ALSO READ: People CAN Be Jailed in the Philippines For Canceling Confirmed Food Orders, Humiliating Delivery Riders
This article is owned by Tech Times
Written by Jamie Pancho
