In our internet-obsessed world, a knowledge base is a perfectly valid solution for storing information. A knowledge base is a collection of structured and unstructured data that can be used for various purposes depending on the requirements. Knowledge bases are as old as the computer industry itself and the original knowledge bases were more literal of the term. The original knowledge bases were essentially knowledge 'stores' and were different from a database. They used to contain rules and facts, the computing system would abide by when making calculations.
With the dawn of the internet, the definition of knowledge bases evolved to what it is today. A modern knowledge base is simply a collection of information that acts as a self-serve library about products, services, or topics.
Why you need a knowledge base
In our connected world, consumers and clients expect easy access to information. Most consumers prefer solving problems by themselves rather than seeking help. This is where knowledge bases help. They remove customer support personnel from the equation and give the necessary access to information.
Apart from this, organizations need their own knowledge bases too. There are a lot of rules and methodologies that an organization follows. A knowledge base helps them compile and categorize them in one place. More and more uses of knowledge bases are found each day. It can be a simple tech guide for products or detailed bug-solving procedures. Knowledge bases are crucial both internally and externally.
For example, an organization's HR department can use knowledge base to regulate everything from training to pay schedules.
Benefits of a knowledge base
The benefits of a knowledge base vary depending on their usage. As stated above, a knowledge base can be used internally, externally, or both ways. Here are a few:
1. Consistent support & service: Unlike other forms of customer & employee support, knowledge bases are consistent and ever-present. You can take the help of a knowledge base whenever you need it.
2. Managing Resolution time: A customer-friendly knowledge base can help reduce the time required to solve customer problems by providing them immediate solutions.
3. Lesser Training Cost: A knowledge base can be made for use as an employee handbook. Knowledge bases are used to keep employee training costs in check. Many large companies train employees with the help of specialized knowledge bases and avoid lengthy training courses.
4. Customer & Employee Satisfaction: Knowledge base resolves problems quickly and efficiently. Research shows that people prefer solving issues themselves which is where a knowledge base excels.
Choosing the right Knowledge Base Software
Knowledge base software can be found all over the Internet. Some knowledge bases specialize in internal knowledge bases whereas some specialize in external knowledge bases. Out of all these, I would recommend Appy Pie's Knowledge Base.
Appy Pie's Knowledge Base is currently under testing and is one of the most modern Knowledge bases in the market. Appy Pie is a reputed brand known for its trademark app building software. Coming to the knowledge base, Appy Pie surely has a winner on their hands with this product.
Why Appy Pie
Most tried and tested knowledge base software in the industry have started to show their age. Knowledge base software were meant to be user-friendly, but they haven't evolved their interfaces to suit modern standards. Many popular choices among knowledge base software have outdated interface designs. These dated designs are complicated and buggy. Maintaining knowledge bases on such software is a herculean task.
Appy Pie's Knowledge Base, on the other hand, is a modern product. The interface is fresh, and it captures the right features required by a knowledge base. Appy Pie's Knowledge Base can also be used primarily without code. The only code one may find is the CSS which can be changed as per user requirements. The backend is automatically maintained, and bugs are rare. People who work on knowledge bases know how many bugs emerge even with tried and tested knowledge base software.
Appy Pie's Knowledge Base is an independent product and is likely to be priced well for what it offers.
Features of Appy Pie's Knowledge Base
Here are some features of Appy Pie's Knowledge Base software:
1. Customized Branding: Appy Pie provides complete control over the design and branding of your knowledge base as required. The 'free design' philosophy of Appy Pie's Knowledge Base allows you to decide the layout, features, business logos, etc. The customizability of the knowledge base is magnificent. With CNAME record-keeping, Appy Pie's Knowledge Base allows you to make your knowledge base an extension of your organization.
2. Code-free: A commonly encountered problem while developing knowledge bases is buggy code. Apart from the CSS design elements, Appy Pie's Knowledge Base Software allows you to design all the other aspects of the knowledge base without any coding.
3. Security & Privacy: Appy Pie's Knowledge Base has specific access as standard and a user's access can be limited as the admin pleases. Even a sub-admin can have restricted access. A creator on the knowledge base can safely save their drafts and keep them out of the view of other creators.
4. Instant Previews: Appy Pie's Knowledge Base allows you to preview your knowledge base articles before posting.
5. SEO-Friendly: Appy Pie's Knowledge Base lets you customize your help articles for search engines and social media to help it rank higher. Knowledge base articles made with the software are light, fast and will be picked up by Google. You can use your help center pages made with Appy Pie's Knowledge Base to generate leads as well.
All in all, Appy Pie's Knowledge Base is a surefire winner with its innovative interface, SEO-friendly nature. Making help articles has never been this fun! The free design nature lets your brand and its help center maintain a similar design scheme while domain mapping ensures that your help center is connected to your brand.
Appy Pie is a well-known brand and market leader with their trademark no-code app building software. They also have a popular website builder and workflow automation solution in Appy Pie Connect
